Parts Coordinator at WITTMANN USA INC

Torrington, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

22.5

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Email Correspondence, Quotation Preparation, Order Processing, Shipment Tracking, Return Authorizations, Digital Filing, Accounts Receivable Research, Microsoft Office, Technical Aptitude, Attention To Detail, Teamwork, Software Navigation, Professional Interaction, Parts List Interpretation, Time Management

Industry

Machinery Manufacturing

Description

Description POSITION PURPOSE This role provides phone and email Spare Parts support for robot and automation products to customers and field service technicians across North America. ESSENTIAL DUTIES 1. Respond to phone and email inquiries from customers, regional sales managers, and service engineers. 2. Prepare formal Parts quotations based on requests received by phone or email. 3. Create and process spare parts, repair and retrofit orders. 4. Coordinate and track the shipment of spare parts orders, providing delivery updates to customers. 5. Issue Return Authorizations and manage the processing of returned parts as needed. 6. Maintain timely digital filing of all support documentation related to quotations and sales orders. 7. Research and address customer inquiries related to accounts receivable and invoices. 8. Perform other duties as assigned. Requirements MINIMUM POSITION QUALIFICATIONS Education: High school or equivalent. Certifications/Licenses: None KNOWLEDGE, SKILLS, & ABILITIES 1. Strong written and verbal communication skills, including the ability to hold clear conversations with customers and compose emails using proper grammar and punctuation. 2. Proficiency with Microsoft Office applications (Excel, Word, Outlook, etc.). 3. Solid mechanical and technical aptitude with strong attention to detail. 4. Ability to work effectively both independently and as part of a team. 5. Capacity to learn and navigate internal software programs and related computer systems. 6. Ability to interact professionally with individuals at all levels of the organization, both internally and externally. 7. Ability to read and interpret parts lists and robot diagrams. 8. Skill in managing fluctuating volumes of incoming requests and continuously reassessing priorities to support company objectives. 9. Strong time-management and multitasking abilities. 10. Accurate keyboarding and data-entry skills.

Responsibilities

This role is responsible for providing phone and email support for spare parts related to robot and automation products to customers and field service technicians across North America. Key duties include responding to inquiries, preparing quotations, processing orders, coordinating shipments, and managing return authorizations.