Parts Counter Sales at M&K Truck Centers

Comstock Charter Township, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

70000.0

Posted On

16 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Parts Identification, Inventory Management, Order Processing, Technical Communication, CDK Software, Heavy-Duty Truck Parts, Service Advising, Warehouse Organization, Payment Processing

Industry

Truck Transportation

Description

Join our team as a Parts Counter Salesperson, where you'll play a crucial role in delivering top-notch customer service while managing the sale and distribution of heavy-duty truck parts. This position also involves taking on Service Advisor responsibilities within the service department, ensuring customers receive the right solutions for their needs. Key Responsibilities: * Utilize catalogs and computer systems to identify replacement truck parts, stock numbers, and pricing. * Assess customer needs through inspections of old parts or descriptions of malfunctions to recommend appropriate replacements. * Process telephone orders efficiently for Mack and Volvo truck parts. * Fulfill customer orders from warehouse stock and prepare accurate sales slips or contracts. * Handle payments and obtain credit authorizations as necessary. * Conduct regular inventory checks to maintain accurate stock levels in the parts counter. * Advise customers on substitution or modification of parts when identical replacements are unavailable, ensuring satisfaction. * Inspect returned parts for defects and facilitate exchanges or refunds as needed. * Organize and label parts in the warehouse according to established systems for easy retrieval. * Act as a liaison between customers and the service department, communicating service needs and recommendations. * Provide support for service-related inquiries and assist in scheduling appointments for vehicle repairs. * Maintain accurate documentation for service orders, repair requests, and customer interactions. Qualifications: * Minimum of 1 year of experience in parts counter sales, specifically related to heavy-duty truck parts. * Experience with Volvo, Mack, Isuzu, and Hino parts is a plus. * Familiarity with CDK software is a plus. * Strong ability to read and comprehend instructions and information. * Excellent communication skills to assist customers effectively at the parts counter and in service interactions. * Willingness to learn the dealership’s computer system through training. * Maintain a professional appearance and demeanor. What We Offer: * Competitive salary and benefits package. * Opportunities for professional development and growth. * A supportive and dynamic work environment. Ready to Join Us? If you’re interested in a fulfilling career with M&K Truck Centers, apply today and take the next step in your professional journey! For more information please feel free to contact our Recruiter Katie Denhof at (616)295-6995. 2nd shift: 11:30 AM - 8:00 PM. Monday - Friday.

Responsibilities

Manage the sale and distribution of heavy-duty truck parts while providing top-notch customer service at the counter. Act as a Service Advisor to coordinate vehicle repairs and maintain accurate inventory and documentation.