SUMMARY

The Parts Counter Person is responsible for selling parts to customers over the counter, through the shop, or via phone while delivering exceptional service and maintaining a professional work environment.

SKILLS & QUALIFICATIONS

• Strong communication and customer service skills.
• Attention to detail and organizational abilities.
• Proficiency with computer systems and parts inventory software.
• Ability to multitask in a fast-paced environment.

ORGANIZATIONAL RESPONSIBILITIES

• Maintain a professional appearance and positive attitude.
• Ensure the work environment is clean and professional.
• Conduct business in a friendly, ethical, and professional manner.
• Provide a high level of service to both internal and external customers.

ADDITIONAL RESPONSIBILITIES

• Track and maintain lost sales reports.
• Review body shop estimates for accuracy in parts ordered and pricing.
• Manage the cycle return process for MRA’s, defective, and incorrect parts.
• Maintain a clean area for warranty return parts designated for shipment to manufacturers.