As an employee of Crest Auto Group, you are part of the Crest luxury vehicle family, which includes one of the largest selections of new and pre-own luxury vehicles. Not only that, you can expect to work with a team of dedicated employees with a common goal of a collaborative approach. We offer regular training, opportunities to promote from within and are continuously striving to foster loyalty, long-term careers and happy employees.

REQUIREMENTS

• Two years of experience preferred
• CDK experience preferred
• Adequate time management skills
• Great communication skills
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen
  We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

• Communication with customers on parts status
• Communication with staff and customers in a friendly and professional manner
• Be able to read and understand the parts catalog when looking up parts
• Answer phone calls, providing price quotes and other information
• Reviews body shop estimates to be sure the parts that ordered are correct and pricing is in line with the estimate
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary
• Making sure all internal requests for parts are billed on a service repair order
• Tracking all incoming and outgoing parts for the dealership
• Handling parts payment collection and making sure all parts are billed correctly through the service department
• Packaging and shipping parts back to the manufacturer from time to time, and completing the appropriate record keeping.
• Referring to parts manuals (both hard copy and electronic format) to identify exactly the right part(s) for the make, model and year of vehicles being serviced.
• Advise customer on substitution or modification of part when replacement is not available.