Company Description
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
Job Description
The Parts Dealer Support Consultant will support operation processes to fulfill customer needs and handle urgent issues, handling the whole order processing activities, from Order Management to Spare Parts shipment/invoicing.

Qualifications

• Bachelor’s degree
• Previous experience in Customer Support Service department and/or knowledge of international commercial environment; ability to build up relationships with both internal and external entities;
• Accuracy and timeliness;
• Management of priorities;
• Accountability and orientation to company target;
• Attitude to learn and self-development;
• Problem solving and team-work attitudes;
• Communication skills;
• Language skills: Italian and English is a must;
• Knowledge of Office package

• Guarantying that all needed steps in order management full process are performed timely;
• Rising issues that might cause delay and actively cooperating to their solution;
• Keeping close contacts with other departments such as Material Planning and Procurement, Distribution and Sales;
• Supervising the Spare Parts outbound flow and following his own customers’ portfolio in an autonomous way;
• Supporting proactively the Network and Sales Team with any requests about National Sales Company’s Parts Operations activities;
• Supporting internal peers with any request they may have during the whole order management process, from pro-forma inquiry to invoicing.

Qualifications

• Bachelor’s degree
• Previous experience in Customer Support Service department and/or knowledge of international commercial environment; ability to build up relationships with both internal and external entities;
• Accuracy and timeliness;
• Management of priorities;
• Accountability and orientation to company target;
• Attitude to learn and self-development;
• Problem solving and team-work attitudes;
• Communication skills;
• Language skills: Italian and English is a must;
• Knowledge of Office package.

Additional Information