Key responsibilities

• Identify and interpret vehicle specifications and parts requirements from customer requests and work orders
• Search and navigate parts catalogues, computer systems, and technical databases to locate correct parts information
• Communicate with customers, technicians, and service advisors to clarify parts requirements and specifications
• Verify part numbers, compatibility, and availability across inventory management systems
• Process parts orders accurately and efficiently, ensuring correct quantities and delivery specifications
• Maintain detailed records of parts requests, orders, and customer interactions
• Provide technical advice to customers and internal staff regarding part applications and compatibility
• Manage parts inventory organisation and stock control procedures
• Ensure compliance with automotive industry standards and company policies
• Contribute to a professional and welcoming environment for customers and colleagues

What we're looking for

• Proven experience as a Parts Interpreter, Parts Advisor, or similar role within the automotive industry
• Strong knowledge of vehicle systems, components, and part identification across various makes and models
• Proficiency with automotive parts management software and computer systems
• Excellent technical aptitude with the ability to read and interpret technical documentation and specifications
• Outstanding communication skills, both written and verbal, with the ability to explain complex technical information clearly
• Meticulous attention to detail and accuracy when handling part numbers and specifications
• Strong customer service orientation and ability to work effectively with diverse stakeholders
• Problem-solving skills and the ability to work independently and as part of a team
• Organisational skills with the ability to manage multiple requests and prioritise effectively
• A valid driver's licence would be advantageous
• Relevant automotive qualifications or certifications are desirable but not essential if you possess strong practical experience
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