SCOPE OF THE JOB

As Parts Lead, you will be responsible for all aspects of an efficient parts department, contributing to an exceptional VinFast customer ownership experience. Your role will support overall Service Centre operations, supplying parts to the workshop, retail customers, and wholesale customers. You will order and receive parts, track inventory, and process parts returns. Finally, you will establish and maintain good relations with retail and wholesale customers by providing courteous, efficient, and professional service.
Interested in growing your career within electric mobility? At VinFast, our organization is poised to expand aggressively across Canada into the years to come. As an employee, you can anticipate advancement opportunities and the potential to fast-track your career in automotive.
As Parts Lead, you will quickly solidify your value within our team. Your responsibilities will include:

• Source parts from distribution centers and other Service Centre locations, allocating them to workshop service appointments and Mobile Service
• Monitor inventory within the parts system, communicating parts updates and availability with relevant team members
• Review upcoming appointments, ensuring they are properly prepared and documented in the system
• Prepare internal orders for shipment to other service centres, wholesale and retail customers
• Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries
• Systematically receive, inspect, and put away stock and special-order parts
• Consistently manage the inventory stock level by performing daily perpetual parts counts, and reporting discrepancies
• Proactively maintain automated inventory replenishment lists
• Ensure excellent organization of stock room to VinFast standard
• Promote branded goods and accessories through retail displays throughout the store
• Collaborate across organization and communicate parts updates and availability
• Escalate parts issues from internal or external suppliers in collaboration with Service Manager and Regional Manager
• Act as a point of contact to vendors, providing constructive feedback that will contribute to future improvements
• Pick up and transport parts using van or forklift, engaging 3rd parties when necessary
• Additional responsibilities as assigned to meet business needs