About the Role

As Parts Manager, you will take ownership of all aspects of our Parts Department, including inventory management, purchasing, supplier relationships, customer service, sales performance, and team leadership.

You will work closely with our Service and Sales Departments to ensure customers receive exceptional support while driving departmental growth, profitability, and efficiency.

We are looking for a leader who thrives in a fast-paced environment, enjoys building systems and processes, and takes pride in delivering outstanding customer service.

Key Responsibilities

Parts Department Leadership

• Lead and manage the day-to-day operations of the Parts Department.
• Drive department growth, performance, and profitability.
• Develop and implement efficient processes and procedures.
• Deliver exceptional service to customers, technicians, and internal stakeholders.
• Identify opportunities to improve systems and customer experience.

Inventory & Purchasing

• Manage inventory levels to maximise availability and minimise excess stock.
• Conduct stocktakes and maintain inventory accuracy.
• Source and procure parts from approved suppliers.
• Negotiate pricing, freight, and supply arrangements where appropriate.
• Manage supplier relationships and performance.
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