Parts Manager at MARHOFER HYUNDAI INC

Stow, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

164450.0

Posted On

14 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Development, Financial Acumen, Customer Service, Process Orientation, Problem Solving, Inventory Control, Purchasing, Sales Analysis, Budgeting, Staff Management, Customer Satisfaction, Profitability, Merchandising, Technical Assistance, Safety Standards

Industry

Motor Vehicle Manufacturing

Description

Job Details Job Location: Marhofer Chevrolet - Stow, OH 44224 Salary Range: $74,808.00 - $164,450.00 Salary Job Description Job Title: Parts Manager Employment Type: Full-Time Job Category: Sales & Customer Service Location: Ron Marhofer Auto Family-Akron, Ohio Reports To: General Manager/ Fixed Operations Director Company Overview At The Ron Marhofer Auto Family, we have been proudly serving Northeast Ohio since 1919. As a family-owned dealership group, we are committed to delivering world-class experiences to our customers while upholding our six core values: World-Class Experience Commitment to Excellence Teamwork Trust & Respect for the Individual Continuous Improvement Approachability & Process Orientation Our parts Department is vital to dealership success-serving service, body shop, wholesale, and retail customers. We are looking for a driven, process oriented leader to take ownership of parts operations, profitability, and team development. Position Summary The Parts Manager is responsible for achieving satisfactory profitability on dealership capital invested in parts inventory. This role oversees all aspects of the parts department, including purchasing, inventory control, pricing, merchandising, and staff management. The ideal candidate is a strategic leader with strong financial acumen, organizational skills, and a focus on both customer satisfaction and departmental profitability. Essential Duties & Responsibilities Forecast and achieve goals and objectives for the parts department. Hire, train, motivate, counsel, and monitor the performance of all parts staff. Prepare and administer the annual operating budget for the department. Maintain balanced inventory levels to meet the needs of service, body shop, wholesale, and retail customers. Establish pricing parameters to achieve profit goals while maintaining customer loyalty. Oversee perpetual inventory records and ensure proper tagging for factory credit recovery. Supervise stock orders and enforce policies on special orders. Analyze sales, expenses, and inventory monthly to ensure profit goals are met. Develop and administer an aggressive wholesale parts program to drive profitability. Ensure internal customers (service and body shops) receive the same level of service as external customers. Collaborate with service and body shop managers for timely turnaround on repair jobs. Conduct weekly department meetings and attend dealership manager meetings. Continuously analyze departmental operations and revise layouts for efficiency. Provide technical assistance to staff and oversee payroll records. Direct shipping, receiving, and paperwork processes for efficiency and accuracy. Monitor daily operational reports such as DOE, DOC, and sales productivity. Develop and utilize a lost sales tracking report to capture missed opportunities. Lead outside parts sales and telemarketing efforts to maintain customer contact. Develop and execute parts sales promotions and utilize manufacturer co-op advertising. Manage customer complaints promptly and professionally. Ensure dealership purchases are properly accounted for and assist with collections of past-due accounts. Enforce safety standards, including forklift training, OSHA compliance, and MSDS/SDS documentation. Stay current with federal, state, and local regulations affecting parts operations. Marginal Duties Maintain professional appearance and ensure department work areas and customer waiting areas are clean. Stay abreast of new equipment and tools, recommending purchases as needed. Ensure proper care, storage, and inventory of special tools. Supervisory Responsibilities Directly supervise all department employees. Address staff concerns, resolve conflicts, and partner with dealership leadership to ensure a productive and positive work environment. Qualifications Competency Leadership & Team Development: Ability to coach, motivate, and hold staff accountable. Financial Acumen: Strong budgeting, forecasting, and profitability focus. Customer Service: Commitment to providing exceptional service to both internal and external customers. Process Orientation: Skilled at establishing, enforcing, and improving departmental processes. Problem Solving: Ability to analyze issues quickly and implement effective solutions.

Responsibilities

The Parts Manager oversees all aspects of the parts department, including purchasing, inventory control, pricing, merchandising, and staff management. They are responsible for achieving profitability and ensuring customer satisfaction for both internal and external customers.