Key responsibilities

• Lead, train and support the parts team, setting the standard for customer service
• Manage stock levels, ordering, stocktakes and obsolete stock to keep inventory accurate and working capital under control
• Drive parts sales and margins, including counter, workshop and phone sales
• Build strong relationships with customers, suppliers and our service department so the workshop has what it needs, when it needs it
• Oversee parts warranty and returns processes with manufacturers
• Monitor department performance and report against targets
• Ensure accurate use of our DMS (Equip) for quotes, orders, invoicing and stock control
• Step in on the counter to interpret, quote and sell parts as needed