GENERAL REQUIREMENTS

• Must have 5 + years parts management experience in a retail environment and excellent mechanical aptitude. Knowledge of two and four cycle gasoline engines and diesel engines is required.
• Knows Microsoft Office including Word, Excel and Outlook. Familiar with POS systems and online parts lookups, adequate product knowledge and understand unit pricing.
• Must be willing to work longer hours and Saturdays as required to meet customer demands.
• Able to Lift and handle heavy loads up to 70 lbs. plus work outdoors and indoors in all weather.

TARGET RESPONSIBILITIES:

• Responsible for the profitability of the parts department and supervision of parts counter people. Also responsible for training of staff on all policies, procedures and computer systems.
• Order, receive and stock parts. Analyze stocking needs, establishing gross margins, knowing and using manufacturers programs for dating, returns, warranty filing and ordering.
• Continually demonstrate excellent communication skills for answering phone and customer services. Excellent computer skills for basic clerical duties, purchase orders, price files, internet, online ordering, and credit filings.
• Responsible for a 40 hour week with extended seasonal hours as set by store opening and closing and Saturdays and customer demands during mowing season

DAILY DUTIES AND RESPONSIBILITIES:

• Begin each workday with a positive attitude by encouraging each technician to meet their daily goals and develop a sense of “team” in the parts department and across other departments.
• Keep daily records of sale of all parts. Monitor profit, loss, margins and aging inventory. .
• Merchandising, cleanliness and tidiness of parts bins, stock room and parts counter.
• Continually seek technical and product knowledge, staying abreast of new developments, study and follow OEM recommendations. Teach and impart knowledge to all counter sales people..

WEEKLY DUTIES AND RESPONSIBILITIES:

• Meet with service and sales managers to review ideas to improve communication with the respective departments. .
• Meet with Management Team for departmental overviews of goals and objectives for the week. Discuss promotions and opportunities for the department as well as opportunities to exceed expectations.

RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO:

• Over the Counter (OTC) & Inside Parts Sales
• Ordering Parts
• Stocking Parts
• Shipping & Receiving Parts
• Pulling Parts & fulfilling parts orders
• Utilizing parts diagrams to lookup parts
• Process POS (point of sale) transactions.
• Crosssell and upsell products.
• Team up with coworkers to ensure proper customer service.
• Build productive trust relationships with customers.
• Suggest ways to improve parts processes and procedures
• Maintain a professional attitude and appearance
• Achieving departmental sales goals
• Performing inventory counts
• Calculating stock levels, reorder points, and reorder quantities
• Building and ordering quarterly, semiannual, and annual stock orders
• Building and submitting vendor parts returns
• Any additional tasks as may be assigned