Westgate Honda has an opportunity for a Parts Manager to join our family-owned and operated dealership. Westgate Honda is experiencing great growth in our service and parts departments and would like to offer the right person the opportunity to contribute to a team that delivers exceptional customer service. The Parts Manager will be responsible for overseeing the daily operations of the Parts Department. This includes managing inventory, supervising staff, ensuring excellent customer service, and coordinating with other departments to support the dealership’s overall objectives. The Parts Manager will also develop and implement strategies to maximize department profitability while maintaining high levels of employee and customer satisfaction.

• Oversee the daily operations of the Parts Department, ensuring efficiency and compliance with company policies and Honda Canada policies.
• Monitor and maintain appropriate inventory levels to meet customer demand and minimize carrying costs.
• Provide exceptional customer service to retail and internal customers. Address customer inquiries, complaints or concerns in a timely manner, according to the dealership’s guidelines.
• Recruit, train and supervise the Parts Department staff.
• Develop and manage the department’s budget. Monitor and analyze financial performance, taking corrective actions as needed.
• Collaborate with the Service and Sales departments to support their parts-related needs.
• Ensure the Parts Department complies with all company policies, procedures and safety regulations.
• Take orders, indicate prices, etc. by telephone, technician counter, and retail counter.
• Remain up-to-date on all automotive product knowledge, manufacturer updates, bulletins and recalls, and technical knowledge.
• Other duties as assigned.