Parts Order Analyst at CATERPILLAR ASIA PTE LTD

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supply Chain, Order Management, Problem Resolution, Root Cause Analysis, Communication, Negotiation, Analytical Skills, Problem-Solving, MS-Office, Presentation Skills

Industry

Machinery Manufacturing

Description

Career Area: Supply Chain and Logistics Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar currently has an opportunity for a Parts Order Analyst for our Dealer Aftermarket Collaboration Division in Singapore. Reporting to the Collaboration Manager, you will be responsible for managing dealer / customer orders, handling customer problems with professionalism and skill to deliver exceptional Customer Experience. What You Will Do: Address dealer orders, calls and interpret dealer inquiries regularly Activities include but are not limited to standard problem resolution, product information, orders status inquiries, consideration of supplier/process or direct shipments; higher or lower levels of support (groups or disassembly), acquiring material from production facilities, and dealer return material. Monitoring and following parts orders including addressing back orders through interaction with process support teams (expediting, purchasing, warehouse, quality, etc) Develop & implement solutions based on root cause analysis to prevent reoccurrence of defects Responsible for performing other job duties as assigned by Caterpillar management from time to time. Building rapport and communicating on a regular basis with the appropriate facility and process partner contact on order status and details while developing an understanding of expectations of the business segment being supported. Hold periodic or as-needed meetings/calls with respective network customer services staff and expediting teams to address/clarify issues and questions and to stay current on ordering processes, part status and/or system updates. This may require some flexibility in hours to accommodate dealer discussions. What You Have: Bachelor degree / Diploma with at least 3 years’ experience in supply chain domain MS-Office skills and good presentation skills Personal computer skills are required and familiarity with various software packages are a plus Demonstrated ability to work independently and to communicate effectively across diverse cultures and background Ability to handle dealer concerns and complaints effectively and negotiate best solution among many parties involved Should be a team player with strong analytical and problem-solving skills Additional Info: This position requires working onsite five days a week. Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at www.caterpillar.com/careers. International Assignment is not available. What You Will Get: Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date). Final Details: Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you! About Caterpillar Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. This position requires working onsite five days a week. Visa Sponsorship is not available for this position. Posting Dates: March 21, 2026 - March 30, 2026 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.

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Responsibilities

The analyst will be responsible for managing dealer and customer orders, addressing inquiries, monitoring order status, and handling issues like back orders through interaction with support teams. This includes developing and implementing solutions based on root cause analysis to prevent future defects.