Parts Person & Service Writer at Trimac Transportation & Family of Companies

Winnipeg, Manitoba, Canada -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Leadership, Quality Commitment, Safety Knowledge, Heavy-Duty Truck Parts Knowledge, Vehicle Systems Knowledge, Computer Literacy, Problem Resolution Skills

Industry

Truck Transportation

Description

Overview Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America. Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us. Schedule Monday - Friday 8:00 am - 4:30 pm Responsibilities Communicate with customers about repairs, status and approvals Schedule units for service In liaison with the Shop Manager, offering suggestions to customers on how best they can repair their vehicles Communicate with the Shop manager, parts person, lead hand and mechanics to ensure prompt completion of jobs Customer service representative for all customers, including initial writing of customer complaints, intial estimates, and staying in contact with the customers through the job process Communicating job requirements to the Shop manager or lead hand and working with the shop for scheduling Verifying that all labour and parts are accounted for on RO's and invoices, both commercial and internal Communicate emergency triage requests to the lead hand Close work orders and invoice customers when a job is complete Utilize shop planner Scan shop documents to repair orders Other duties as assigned by management Qualifications Strong interpersonal and communication skills Proven track record of group leadership and commitment to quality and safety Knowledge of operating standards, policies and procedures would be helpful Possess a thorough knowlege of heavy-duty truck parts and vehicle systems preferred Computer literate (Windows/MS office) (TMT preferred) Strong interpersonal and problem resolution skills Benefits We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as: Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits Paid vacation, sick time, and company holidays Paid time off for volunteer activities to help give back to our communities Pension Plan Tuition Reimbursement Program to achieve your educational goals Continuous learning and career development Safety Commitments We make safety a part of every decision We make safety personal We have the courage to intervene

Responsibilities

The Parts Person & Service Writer will communicate with customers regarding repairs and service status, schedule units for service, and ensure prompt job completion. They will also handle customer complaints, estimates, and invoicing upon job completion.