Parts Phone Sales - Coburg, OR at Freightliner Northwest

Coburg, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Parts sales, Customer service, Multi-line telephone system, Computer proficiency, Microsoft Office, Excel, 10-key, Typing, Invoicing, Credit card processing, Communication skills, Prioritization, Multi-tasking, Detail oriented, Relationship building, Heavy duty truck parts knowledge

Industry

Truck Transportation

Description

Overview Gordon Truck Centers, Inc. is hiring a Parts Phone Sales (Corporate) representative to be based out of the Coburg, OR branch or other GTC facilities in the Pacific Northwest. A successful candidate is responsible for providing accurate and timely price quotes and other information to customers for all our store locations, using the Company telephone system, with a high degree of efficiency, and to sell heavy duty truck parts using parts manuals, both hard copy and electronic, with excellent customer service skills. Helping customers satisfy their transportation needs since 1986, GTC is an expanded network of 19 dealerships doing business as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft, Western Mountain Bus, and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network. We're looking for qualified applicants who are interested in joining the best Freightliner dealership in the Northwest! Click to learn more about GTC. Responsibilities The Parts Phone Sales position is responsible for providing accurate and timely price quotes and other information to customers for all our store locations, using the Company telephone system, with a high degree of efficiency, and to sell heavy duty truck parts using parts manuals, both hard copy and electronic, with excellent customer service skills. Locate available parts using identified resources for when the dealership is out of stock of requested parts. Greet and assist customers with parts orders and questions using the Company telephone system. Use and operate a multi-line telephone system, computer and computer programs (such as Microsoft Office, Excel, 10 key and typing) with efficiency and accuracy. Invoice and process credit card transactions. Manage workflow in a face-paced environment, with the ability to provide excellent customer service. Manage tasks in a well-organized and detail oriented manner. Respond to customer and supplier inquiries about order status, changes or cancellations. Build relationships with internal and external customers. Other duties as assigned. Qualifications Job Requirements, Education and Experience Education: High School diploma or equivalent preferred. Experience: heavy duty truck dealership experience preferred; Skills: Must be professional and safety minded at all times. Excellent communication skills. Excellent customer service skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team. Job Conditions Physical: (These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation may be available to enable people with disabilities to perform the described essential functions.) Will be up and down from desk during work shift. Extensive use of telephone and computer. Bending, stretching, limited heavy lifting in excess of 70 pounds may be required. Environmental: Primarily indoors with limited outdoor work. Moderate noise level in office environment. While performing the duties of this job, the employee may be exposed to moving mechanical parts and vehicles. Hours: Monday - Friday - Must be available to work a variety of shifts, including days, evenings, night and weekends. GTC General Benefits Description Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program (EAP). Eligible employees can enroll in our company Health Savings Account (HSA). Tuition reimbursement and profit sharing are available for employees. For retirement savings, GTC offers traditional pre-tax 401(k) and post-tax Roth 401(k) options. For qualifying employees, the company will match dollar for dollar of your contributions up to 3% of your income. Employees receive paid vacation, personal time off (PTO) and six (6) paid holidays. More information can be found at https://www.gordontruckcenters.com/benefits. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving responsibilities. E-Verify Program Gordon Truck Centers, Inc. uses the E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

Responsibilities

The representative is responsible for providing accurate price quotes and selling heavy-duty truck parts to customers via telephone. They must also manage order status inquiries, process transactions, and maintain organized records in a fast-paced environment.