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Parts Phone Service Tech at EQ United
Mason Township, Michigan, United States -
Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Parts Identification, Technical Support, Customer Service, Order Processing, Troubleshooting, CRM, ERP, Inventory Software, Microsoft Office, Mechanical Aptitude, Electrical Aptitude, Communication Skills, Multitasking, Problem Solving, Attention To Detail, Bilingual English/Spanish

Industry

Manufacturing

Description
Description Assisting customers over the phone by identifying and providing the correct parts for their needs, processing orders, and offering technical support. The ideal candidate will have a solid understanding of mechanical or electrical systems, excellent communication skills, and a commitment to customer satisfaction. Key Responsibilities Respond to customer inquiries via phone and email regarding parts identification, availability, and compatibility. Use internal databases and catalogs to locate correct parts based on customer needs. Provide basic technical support and troubleshooting for parts and equipment. Process parts orders accurately and efficiently. Coordinate with the service and warehouse teams to ensure timely fulfillment. Maintain customer records and update order status in CRM or order systems. Follow up on backorders, returns, and warranty claims. Requirements Requirements High school diploma or equivalent; technical certifications a plus. 1+ years of experience in a parts department, service center, or customer service role (automotive, HVAC, industrial, or similar industries preferred). Strong technical aptitude and knowledge of mechanical/electrical components. Excellent verbal and written communication skills. Ability to multitask and handle high call volumes with professionalism. Familiarity with inventory software, ERP/CRM systems, and Microsoft Office. Strong problem-solving skills and attention to detail. Bilingual (English/Spanish) a plus. Experience in [industry-specific] parts and service.
Responsibilities
Assist customers via phone and email to identify correct parts and provide technical troubleshooting. Process orders accurately while coordinating with warehouse and service teams for fulfillment.