Reporting to the Sales Manager, the Ford Parts Telesales Advisor is responsible for professionally representing the Ford brand, building and maintaining strong and lasting relationships with new and existing customers, whilst achieving allocated sales targets. The role also carries the responsibility for being a brand champion, demonstrating and providing expert knowledge, advice, and support, when engaging with customers.
Selling
- Achieve personal KPI‘s and revenue objectives with target customers
- Accurately identify parts to meet the customer sales requirements
- Utilise all product promotions effectively to achieve specific targets set
- Identify and leverage potential sales opportunities within customer base
- Maintain own product knowledge and awareness of competitor activity
Customer
- Build strong working relationships with customers through regular contact with them on the phone and via face-to-face visits
- Provide a high level of service to customers
- Provide timely communication to customer on their credit status
Systems and processes
- Handle incoming calls and customer enquiries within KPI’s, using the approved greeting
- Ensure the proper and accurate use of all systems to search and order parts
- Complete all required documentation accurately and promptly
- Deal with all cash and credit card transactions in line with Ford Guidelines
In order to be successful for the Parts Telesales Advisor position, you must:
- Be a self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
- Be a confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
- Have a passion for providing a great customer service experience
- Be able to communicate effectively and build strong relationships with all key stakeholders
- Have the ability to relate well to others and work as part of a team
- Have excellent verbal and written communication skills with a professional telephone manner
Benefits:
- Family run business
- 30 days annual leave (22 days + 8 Bank holidays)
- Increased annual leave with length of service
- An extra holiday day to celebrate your birthday
- 24/7 access to our employee assistance programme
- Contributory pension scheme
- Life assurance scheme
- Car benefit scheme (also available for immediate Family)
- Employee discounts on vehicles, MOTs, parts & servicing
- Brand accredited training
- Career progression: Ongoing support, coaching, and training
Job Types: Full-time, Permanent
Pay: £27,000.00-£31,000.00 per year
Benefits:
- Company pension
- Employee discount
Experience:
- telesales : 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In perso
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