WHO ARE WE?

Founded in 1995, Novae started making trailers in January 2001 with the idea to offer quality products with great service, deal fairly with people, and recognize that suppliers, employees, community and customers are all important to success. Our purpose is to create opportunities for people to make their lives better and to leave a legacy of positive impact.
Headquartered in Markle, IN, Novae is one of the fastest-growing and most respected trailer manufacturers in North America, operating 12 distinct brands including Sure-Trac, H&H Trailers, CAM Superline, ITI Cargo, Midsota, and LOOK Trailers. Novae has grown both organically and through acquisitions to become the second largest trailer manufacturer in North America. Novae currently has more than 1,200 employees, 20 manufacturing facilities across 8 states and maintains an active dealer network of more than 1,100 partners.
Our company is driven strongly by growth and a set of core values the leadership team emphasizes: Embracing and Driving Change, Service-Minded, Strong Character, Self-Discipline, Accountability, Work Ethic.
In December 2021, Brightstar Capital Partners ("Brightstar"), a private equity firm focused on partnering with families, founders, entrepreneurs, and management teams, completed its acquisition of Novae LLC in partnership with the Company’s two founders and senior management team. Under Brightstar’s ownership, Novae has already grown significantly in size and is poised to continue to grow.
Job Summary: Act as primary point of contact for the sale of parts for our existing customer network by providing superior value to our customers.

QUALIFICATIONS AND REQUIREMENTS:

• Excellent verbal, nonverbal and written communication skills (telephone, email, face to face).
• Strong customer service skills with proven experience in conflict resolution.
• Strong computer skills with a working knowledge of Microsoft Office Suite.
• Highly motivated self-starter with an inclination to consistently apply critical and analytical thinking skills.
• Forklift experience helpful.
• Extensive trailer knowledge across all models, preferable though not required.

• Employ a consultative approach for partnering with customers regarding product usage, product features, pricing, availability for parts on purchased trailers.
• Provide professional and efficient communication to customers related to parts sales support, quotes, product information, warranty, and service after the sale; recommending products to customers based on the dynamic needs and interests of customers.
• Respond to all requests (sales quotes, service, warranty, etc.) with a high level of urgency, empathy, and accountability.
• Manage the parts orders for existing dealers including executing orders, support order management, and answer product questions.
• Proactively reach out to dealers with pending shipments to encourage additional parts sales with shipment
• Ensure fulfillment of the orders through coordination with production facilities to locate parts, gather in timely manner, and ensure shipment to customers.
• Interface with customers and drivers regarding parts shipment logistics.
• Schedule ordered parts with existing trailer loads; maintain parts inventory organization.
• Participate with production team in weekly meetings to provide information and understand priorities.
• Organize freight approvals and trailer parts for Inter-Brand Transfers (IBT).
• Assist in other areas and perform other duties, as needed (not intended to be a comprehensive list of duties)