Parts Sales Representative at Doyle Equipment Manufacturing Company

Palmyra, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Care, Sales, Communication Skills, Data Entry, Teamwork, Attention to Detail, Product Knowledge, Order Processing, Problem Solving, Time Management, Forklift Operation

Industry

Machinery Manufacturing

Description

About Doyle Manufacturing For four generations Doyle Manufacturing has maintained a high standard of excellence and continuous innovation, while producing fertilizer equipment, thus promoting our customer's ability to nourish the world. We are a family owned and operated company in Palmyra, MO, USA, directly located on Hwy 61. Purpose of Job: Assist internal and external customers with selecting parts for all their service needs whether over the counter, through service or on the phone. Principal Duties and Responsibilities: * Quickly establishes trusting relationships with customers by having excellent knowledge of parts and accessories across all product lines. * Assist customers in understanding products and identifying solutions that fit their needs. This involves providing quotes, processing orders, and following up on outstanding questions in a friendly, professional, and efficient manner. * Assist customers with questions and educate them on product usage. * Informs customers of companion part requirements and ensures that the customer is exposed to the full product line as well as advice for maintenance and installation. * Displays a strong sense of urgency and ensures timely follow-up to customer needs by providing timely updates on delivery dates for any out-of-stock parts, special order, or back-ordered parts. * Assist Doyle outside sales and service representatives with orders they place for their customers. * Stages orders daily for delivery, pick-up, or shipment. * Ability to work weekend on-call hours. * Ability to work a rotating shift with end times at 4PM and 5PM. * May perform other duties as assigned. Working Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is generally low. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. Knowledge/Skills: • GED / High School diploma • 1-3 years of experience in customer care or sales within the automotive and/or agricultural parts industry is strongly recommended. • Strong interpersonal, verbal, and written communication skills to effectively interact with internal and external customers are essential to this role. • Strong computer skills including data entry & keyboarding. • Ability to work in a team environment. • Extremely organized with great attention to detail. • Ability to independently perform job function with little supervision. • Forklift experience preferred but not required. Notes: Management retains the discretion to add or change duties of the position at any time. The incumbent is required to be thoroughly familiar with the company’s Equal Employment Opportunity policy and to know and adhere to the company’s Affirmative Action Plan to prevent discriminatory action because of race, color, sex, age, handicap, religion, or national origin.

Responsibilities

The Parts Sales Representative assists customers in selecting parts for their service needs and provides quotes, processes orders, and follows up on customer inquiries. They also support outside sales and service representatives and ensure timely updates on delivery dates for parts.