Parts/Service Advisor at Peak Industrial Inc

Boise, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Skills, Customer Service Skills, Communication Skills, Organization Skills, Mathematical Skills, Mechanical Knowledge, Parts Knowledge, Inventory Management

Industry

Truck Transportation

Description

Company: Peak JCB Location: Boise, ID Job Title: Parts and Service Advisor Peak JCB is seeking a Parts and Service Advisor to join our team in Boise, Idaho. Responsibilities: * Maintain established effective parts department processes to ensure internal and external customer satisfaction. * Use proprietary software to lookup, manage and sell our construction parts inventory. * Customer interaction, answering phones, answering questions, finalizing sales and updating customers. * Fulfill all phone, walk-in and online customer requests for parts & service. * Interaction with shop technicians providing parts for repairs. * Oversees customer work orders from creation to close and invoicing. * Place orders with suppliers. * Freight expense control. * Maintain daily shipping and receiving. * Complete and file all parts department paperwork. * Maintain communication with customers on parts ordering, wait times, and provide updates as needed. * Ensure ongoing efficiencies and improvement of the department by making updates and responding to new developments. * Other duties as assigned. Knowledge, Skills and Abilities: * Sales and customer service skills. * Strong written and verbal communication skills. * Organization and mathematical skills to manage inventory, pricing and estimates. * Ability to work in a fast-paced environment. * Mechanical and parts knowledge and experience sufficient to work closely with parts in inventory. Education and/or Experience: * 2-3 years’ experience in a parts, service or inventory department. * Experience with construction equipment a plus, but not required. * Must have driver’s license and maintain a clean driving record. * Must pass a background check and pre-employment drug screen. * Prior experience with JCB parts and equipment preferred. Benefits: * Competitive hourly rate; DOE * Opportunity for growth and development * M-F schedule (some OT); paid holidays * Paid Time Off (PTO) * Group Health, Dental, Vision * 401k Retirement Planning w/ company match Peak Industrial Company is made up of four different businesses that span across Washington, Oregon, Idaho, Utah, and Montana. We are a dealership for sell, rent, and repair of Thermo King transport refrigeration equipment, Bobcat construction equipment, JCB construction equipment, and Club Car, Golf, and Utility Vehicles. We are a family owned and operated business and take pride in being successful as a team. We believe strongly in promoting from within for those who are eager to learn and grow. We also provide training and learning opportunities to help technicians and other staff members to continue developing in their careers. If you are ready for the opportunity and want to work hard, please take a minute to apply. PeakInd2

Responsibilities

The Parts and Service Advisor will maintain effective parts department processes to ensure customer satisfaction and manage the construction parts inventory using proprietary software. Responsibilities include customer interaction, fulfilling requests for parts and service, overseeing work orders, and maintaining communication with customers.