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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.
The Service and Parts Coordinator will provide daily support to the Parts and Service departments within our growing organization. This role will support a wide range of administrative support and customer service activities to facilitate the efficient operation of Tsugami America.
Responsible for scheduling and maintaining various components of our service department, the ideal candidate will thrive in a fast-paced environment. This position will work closely with the Service Manager to ensure the department maintains an optimum level of performance & customer satisfaction.

JOB QUALIFICATIONS:

• 2-4 years of industry experience or related customer service experience.
• Previous administrative experience preferred.
• Salesforce experience preferred.
• Microsoft Dynamics 365 experience preferred.
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel.
• Excellent customer service and problem-solving skills.
• Ability to work well under deadlines and to multitask.
• Excellent verbal and written communication skills.
• Excellent critical thinking and problem-solving skills.

MENTAL AND PHYSICAL REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while handling multiple tasks, responsibilities, and projects.
• Must be able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 100 lbs. with assistance from equipment or other employees.
• Frequently required to use hands to finger and reach with hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while handling multiple tasks, responsibilities, and projects.
• Must be able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 100 lbs. with assistance from equipment or other employees.
• Frequently required to use hands to finger and reach with hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations