JOB DESCRIPTION

FIRST IMPRESSIONS MATTER!! and often the first people our customers meet, need someone to listen to and find a solution to their needs. With customer service our number one priority, having a friendly professional team member is important to us.
If you desire to be a part of a team that has been servicing customers for over 30 years and becoming successful while earning trust in customers? This role is for you. Earn a solid income maintaining our current rental fleet and customers while building new relationships and new customers in the Cambridge, Kitchener, Waterloo Region, Greater Toronto Area and Moncton.

JOB DESCRIPTION

• Provide excellent customer relations through phone, email and face-to-face;
• Operates as the direct liaison between staff and customers;
• Provide repair and service quotes to customers;
• Ensure technicians parts ordered and allocated to proper equipment;
• Run daily reports to monitor business functions;
• Work cross-functionally with other departments to facilitate timely repairs;
• Submit warranty claims;
• Monitor and maintain parts inventory;
• Invoice orders as needed
• Re-stocking shelves and store items in an orderly manner so they are easily accessible
• Answering phone with a high level of service and urgency;
• Proactive customer contact and telemarketing;
• Ensuring a high level of support to the Parts and Service Department
• Answer customers request via phone, email, or text
• Before completing phone call update needed information into computer system
• Contact drivers and/or security
• Dispatch service call internally or third-party contractors
• Provided customer with ETA
• Follow up with mechanic
• Schedule pick up or delivery when required
• Complete service request in system
• Contact customer via email when call is completed and suggest any additional repairs

KEY QUALIFICATIONS

• Seek out opportunities to increase part sales;
• Proficient in organization and process fulfillment, attention to detail, and paperwork organization;
• Excellent communication and people skills on both an internal and external level;
• Previous experience working with technicians and in a similar and/or related parts environment;
• The ability to adapt to on-call work schedules; (Some Saturday’s on an as needed basis)
• The desire to work effectively within a team environment;
• Physical inventory accuracy and daily cycle counts;
• Prompt ordering from vendors to fulfill customer orders;
• Backorder tracking and recovery;
  Job Types: Full-time, Permanent
  Pay: $17.50-$18.50 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• Day shift
• Monday to Friday

Work Location: In perso

Please refer the Job description for details