Parts Specialist at Robert Reiser & Company, Inc

Canton, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Parts Experience, Order Processing, Researching Parts, Schematic Examination, Communication, Problem Solving, MS Office, Excel, Self-Starter, Bilingual Skills, Team Collaboration, Fast-Paced Environment, Attention to Detail, Time Management, Customer Focus

Industry

Food and Beverage Manufacturing

Description

Description Parts Specialist Canton, MA About Reiser With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment. We take great pride in providing the resources our customers need to ensure their success. Our team of talented and enthusiastic professionals work hard, embrace challenges, and are wholeheartedly dedicated to the success of our customers. Our Vision Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs. •Every customer contact will result in an improved relationship with that customer. •We will continuously strive to strengthen our supplier partnerships. •We will encourage our fellow employees to reach their potential. •Therefore, we will earn a fair profit and ensure our future. Requirements Job Summary: Reporting to the Director of Customer Service, the Parts Specialist will join a team of two other employees and process customer parts sales orders and assist with the inquiry of parts via phone, email, fax, EDI, and other systems. We are expanding a great team due to increased sales throughout our organization. Our preference is to find a candidate that is comfortable with high volume order processing and parts experience. If you have this experience, you are highly encouraged to apply directly to this opportunity. Duties / Responsibilities: •Aid customers who are looking to order parts for their machines. •Process quotes and sales orders for customers who want to purchase parts. •Assist customers in choosing the correct shipping method for orders. •Communicate with parts and shipping departments to assist customers with tracking shipments and order status. •Work with purchasing department on getting correct stocking level on parts. •Assist customers in identifying the correct parts through use of the spare parts manuals and drawings. •Initiate a Return Goods Authorization when requested by customers. •Ensure that customer’s problems are escalated to help desk technicians when needed. •Additional duties as assigned. Required Skills / Abilities: •Proven ability to manage multiple projects and tasks, with a customer-focused sense of urgency, in a fast-paced environment. •Experience in researching parts, examining schematics, and working with customers to get the correct part in a timely manner. •Experience with Prelude parts system a plus. •Self-starter, able to work independently. •Ability to work with other departments in finding resolutions to customer issues. •Excellent oral, written, and interpersonal skills. •Working knowledge of MS Office with intermediate Excel skills. •High school diploma or equivalent required, Business degree preferred but not required. •Knowledge of process and equipment a plus. •Bilingual skills with Spanish would be highly preferred. Education and Experience: •At least three to five years of related experience required. •Bachelor’s Degree preferred.

Responsibilities

The Parts Specialist will process customer parts sales orders and assist with inquiries via various communication methods. They will aid customers in ordering parts, processing quotes, and ensuring timely delivery.