Parts Supervisor at OEM Remanufacturing

Fort McKay, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

100000.0

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Mentoring, Parts Availability Optimization, Customer Service Improvement, Inventory Management, Stakeholder Relationship Management, Procurement, Training Delivery, Change Management, Process Optimization, Safety Leadership, Performance Management, KPI Monitoring, Financial Acumen, Problem-Solving

Industry

Industrial Machinery Manufacturing

Description

Company: Finning Canada Number of Openings: 2 Worker Type: Permanent Position Overview: Join Finning and lead a team dedicated to delivering parts functional excellence and continuous improvement. This position offers: • A leadership role focused on optimizing parts availability and improving customer service experience. • Opportunities to collaborate with Caterpillar, vendors, and internal teams to drive operational success. • Competitive compensation and comprehensive benefits. As a Parts Supervisor, you’ll oversee a team of parts technicians supporting branches and customers. You’ll drive performance improvements, manage inventory strategies, and foster strong stakeholder relationships. If you’re a proactive leader with strong technical and organizational skills, this is the role for you! Note: - The expected salary range for this position is between 90-100K. For residents in the region it will also include a housing allowance and regional wage allowance. Job Description: Drive sales performance by coaching and guiding the team to generate leads, execute promotional selling, maximize customer basket fulfillment, and maintain high call quality and service levels through Genesys to ensure a consistent, high-value customer experience. Lead and support the Parts Team across multiple facilities, ensuring timely, accurate, and efficient parts availability to meet customer and operational requirements. Oversee daily and weekly planning of workloads, resource allocation, and staffing schedules to maintain consistent service levels and operational coverage. Ensure the team completes accurate and timely procurement of parts for internal and external customers, working closely with Buyers to escalate Caterpillar and Non-Caterpillar shortages when required. Support and deliver training for all parts and logistics functions, ensuring team competency, effective cross-training, and operational readiness. Provide superior customer service by proactively communicating with internal stakeholders, external customers, and service partners. Facilitate effective change management in a fast-paced, customer-driven environment while reinforcing Finning values, safe practices, and strong operational standards. Identify, develop, and optimize internal systems and processes related to parts operations, accuracy, workflow efficiency, and overall service excellence. Conduct daily safety talks and regular department meetings, ensuring safety is embedded in all aspects of operations. Complete leadership walkthroughs of the warehouse and shop, identifying safety concerns, operational gaps, and opportunities for improvement. Approve high-value customer returns and ensure accurate processing in alignment with company policies. Support hose escalations and the Hose Assembly Bench (HAB) process, ensuring timely coordination and issue resolution. Lead performance management activities, including employee evaluations, coaching, recognition, and progressive discipline where required. Support employee career development, helping team members set and achieve meaningful professional goals while fostering accountability, ownership, and continuous improvement. Monitor individual and team performance using KPIs, metrics, and operational dashboards to drive results and identify opportunities for optimization. Collaborate closely with the Service Team on job priorities, parts forecasting, and service scheduling to ensure alignment and problem-solving without a reporting relationship. Drive continuous improvement initiatives in parts operations, inventory accuracy, field support strategy, and customer responsiveness. Champion Finning’s culture, values, and customer-first mindset, modelling operational excellence, integrity, and safety leadership. Requirements: Journeyman Parts Ticket required. Red Seal is an asset. Minimum 2+ years of supervisory experience. 5+ years in warehouse or parts roles, preferably in the mining sector. Strong leadership, coaching, and mentoring skills. Excellent planning, organizational, and problem-solving abilities. Proven financial acumen and ability to manage budgets and cost controls. Strong interpersonal and communication skills, both written and verbal. Familiarity with Lawson M3 and parts network systems is an asset. Understanding of labor relations, grievance resolution, and performance management processes. Potential travel to meet Customer Requirements ( 10-25% of the time) Note: This is a 7 x 7 work shift At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. About Us Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada. OUR DIVISIONS Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.

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Responsibilities

The Parts Supervisor will drive sales performance by coaching the team on lead generation and service levels, while leading and supporting the Parts Team across multiple facilities to ensure timely and accurate parts availability. Responsibilities also include overseeing daily workload planning, resource allocation, and ensuring accurate parts procurement for all customers.