PARTS SUPPORT SPECIALIST REQUIREMENTS:

• Strong organisational and time management skills
• Excellent communication skills, both verbal and written
• Proficiency in Microsoft Office, particularly Excel
• Fluency in English (written and spoken); additional languages are a plus but not required
• Familiarity with the agricultural industry is advantageous, though not essential
• Ability to prioritise tasks effectively and manage competing deadlines
• Familiarity with relevant software applications
• Collaborative team player, committed to contributing positively to team culture and enhancing the brand image
• Self-motivated, proactive, and dedicated to improving dealer satisfaction
• Strong punctuality and time management
• Willingness to travel
• Comfortable with public speaking and presenting when necessary
  Please apply in the first instance with a copy of your CV
  R43

ABOUT US

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we’re happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice

THE ROLE:

In this position you will provide essential support to the Dealer and Key Account Parts Support teams. You will be responsible for assisting our clients dealers in optimising their spare parts procurement and logistics operations. This role involves responding to customer needs, processing orders, managing deliveries, and overseeing invoicing. Once fully trained, you will contribute to a variety of tasks and be integrated into a team managing the UK & ROI region, as well as the Nordics and Baltics.

PARTS SUPPORT SPECIALIST KEY RESPONSIBILITIES:

To assist the Dealer and Key Account Parts Support team, your main responsibilities will include:

• Managing and processing back orders
• Monitoring and following up on outstanding back orders
• Providing advice on parts availability and pricing
• Responding to dealer inquiries
• Handling inbound and outbound calls
• Generating and completing back order reports
• Investigating and addressing claims and return requests
• Submitting pricing inquiries
• Placing orders accurately and efficiently