ELECTRICAL CONTRACTING PARTS TECHNICIAN

Tadworth
Location: Various client sites
Hours: Part-time (exact hours to be agreed)
Salary: £27k-£32k depending on experience (based on a FTE and will be adjusted to reflect the hours agreed for the role)

Communication Skills:

• Ability to interact with the internal team (engineers and operations manager) and provide assistance.
• Ability to engage with customers when on client site.
• Ability to communicate effectively via email, WhatsApp, in person and phone
• Inventory Management Skills:
• Ability to manage stock, track inventory, and order parts effectively

Organisational Skills:

• Ability to organise parts, maintain records, and follow procedures
• Meticulous attention to detail
• Ability to follow instruction/process
• Problem-Solving Skills:
• Ability to identify and resolve issues related to parts and inventor

REQUIREMENTS OF THE ROLE:

Technical Skills:
Understanding of parts, equipment, and their functions.

Communication Skills:

• Ability to interact with the internal team (engineers and operations manager) and provide assistance.
• Ability to engage with customers when on client site.
• Ability to communicate effectively via email, WhatsApp, in person and phone
• Inventory Management Skills:
• Ability to manage stock, track inventory, and order parts effectively.

Organisational Skills:

• Ability to organise parts, maintain records, and follow procedures
• Meticulous attention to detail
• Ability to follow instruction/process
• Problem-Solving Skills:
• Ability to identify and resolve issues related to parts and inventory

THE ROLE OF AN ELECTRICAL CONTRACTING PARTS TECHNICIAN:

Inventory Management:

• Maintaining stock, ordering new parts, and ensuring accurate records.
• Dealing with returns or faulty parts
• Checking vans of engineers to make sure they have standard equipment and are stocked at all times with standard list of parts
• Regular stock takes to ensure holding right level of parts for current requirements

Customer Service:

• Assisting engineers (and occasional customers) with parts identification, sales, and providing technical advice.
• Liaising with the office team when parts requests are made.
• Supporting estimation process on quotes where there is a larger element of parts to be included

Order Processing:

• Receiving and processing orders, collating orders and delivery to engineers or customer site
• Reporting on purchase statuses - delivery times, managing customer expectations and communicating delays
• Documenting order process and checklists

Parts Identification:

• Identifying and cataloguing parts, often using specialised software and catalogues.
• Technical Knowledge: Understanding the technical aspects of parts and their application to provide advice or possible more cost effective, but quality alternatives
• Warehousing: Storing, handling, and organising parts in our storage facility
• Use of online tools to add job notes and other process activities