BJ’S TRUCK CENTRE

For over 40 years, BJ’s Truck Centre has served the needs of the transportation industry in Prince Edward Island. With an extensive parts inventory and helpful, friendly staff, BJ’s offers knowledgeable service at competitive pricing. BJ’s offers a clean state-of-the-art facility with top-notch computer diagnostics and some of the best service professional in the Maritimes.

ROLE SUMMARY

Reporting to the General Manager, the Parts Technician will be the company’s front-line customer relations and service sales representative. Based out of our truck centre in Brackley, this role will handle customer parts requests and concerns, while meeting department sales, service, and customer retention goals.

WHAT YOU’LL DO

• Greet customers, establish rapport, determine, and attend to customers’ needs.
• Serve technicians fast and efficiently.
• Prepare estimates promptly and accurately.
• Match customers’ needs with appropriate parts or services.
• Monitor inventory to determine which parts require ordering.
• Understand, monitor, and meet monthly parts budget targets.
• Apply company parts counter procedures, such as requiring prepayment for special orders/restocking fees.
• Search part numbers or use the computer and standard catalogs.
• Follow-up with technician and customer with parts arrivals.
• Communicate actively with service department regarding customer and parts updates.
• Ensure realistic timelines are communicated to customers on parts orders.
• Monitor bins and quantities to determine which parts need reordering.
• Accurately track parts.
• Monitor lost sales for inventory control.
• Identify and acknowledge the receipt of warranty parts, cores, and supplier returns.
• Always maintain a clean and organized work area.
• Adhere and support all safety requirements and quality standards set forth in the PEI Occupational Health and Safety General Regulations, PEI Occupational Health and Safety Act and BJ’s Truck Centre Safety Management System.
• Use your experience to identify health and safety deficiencies and support Management in implementing solutions OR report to Management when required.
• Perform all other duties as assigned.