Department Overview:
The Patient Access Resource Specialist (PASR) is embedded in the clinic setting to support providers and patients face to face both during clinic visits and post visit checkout/scheduling coordination/and scheduling post visit follow up appointments with providers and procedures/treatment the outpatient treatment unit. The PASR gathers and records required information about patients, provides customer services which include confirming health insurance coverage, determining individual financial obligations, verifying that necessary authorizations for care have been obtained, scheduling physician office appointments, cancer treatment appointments, and ancillary appointments, and assisting patients in an office or practice setting. This position may be responsible for scheduling a high volume of complicated patient procedures and clinic appointments both in person with patients in clinic and over the phone. This position will serve as a liaison and information resource for physicians, nursing support staff, and coworkers, referring physician offices, patients and insurance companies on referral requirements per diagnosis and service. This role will be required to answer incoming calls to the clinic, to schedule, transfer, or triage to a clinical team. This role will explain detailed complicated procedures to patients and answer any patient questions or concerns within scope. Works closely with other medicine/surgery clinics for appointment coordination. Works reschedule and wait lists when necessary; Prepare and mail, fax, or email new patient information packets when necessary; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Enter patient information accurately into the electronic medical record when necessary.
Function/Duties of Position:

CHECKOUT:

• Checks out patients in person for clinic visits, procedures, and infusion appointments. This includes but is not limited to face to face complex coordination of clinic visits and treatment, a careful review of insurance benefits, demographic information, confirming insurance eligibility, and /or authorization. Checks patient account numbers and corrects any problems, seeking advice from Central Registration as required. Ensures that all appointment comment information is accurate and completed. Identifies and updates deductible payments, co-payments, and prepayment requirements. Proper use of OHSU forms and documentation of required for all patients.

KNOWLEDGE AND SKILLS REQUIRED:

• Basic computer skills including word processing. Windows applications, on-line scheduling, and a preference for data-base skills. Excellent verbal and written communications skills. Strong customer service orientation. Demonstrated effectiveness in confrontational customer interactions

Preferred Qualifications:

• HS Diploma or advanced degree preferred.
• Appointment scheduling experience.
• Basic computer keyboarding skills including typing of 40-50wpm.
• Proficient computer skills including word processing.
• Extremely high level of attention to detail. Strong customer service orientation. Must have excellent verbal and written communication,listening skills and awareness of self.
• Demonstrated reliable attendance record.
• Demonstrated effectiveness in confrontational customer interactions.
• Demonstrated problem solving and negotiation skills in resolving patient concerns, scheduling challenges and managed care related problems.
• Demonstrated understanding of managed care.
• Demonstrated reliable attendance record.
• Experience in a medical and/or oncology office setting.
• Knowledge of Epic systems. Knowledge of OHSU network systems, including Outlook and Microsoft Office products

Additional Details:
Monday – Friday 8:00am-4:30pm or 8:30am-5:00pm
All are welcome: Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu

ADDITIONAL BUSINESS FUNCTIONS/DUTIES / COORDINATION/STAFF RESOURCE:

• When called upon to do so, shares business expertise and disseminates business and clinical information to PAS Specialists within the Department. Instruct co-workers as needed in Epic. Maintains a service- based working knowledge of diagnostic and procedural coding. Provides on the job training, orientation, guidance and coaching for new PAS personnel in the service area.

ADMINISTRATIVE DUTIES:

• Faxing; Letter queues; Use right fax to send outgoing fax notification re: referral receipt; Other duties as assigned.