Department Overview:
Relief employees must be available to work at least four (4) days per pay period as determined according to the Employer’s needs. Position will be assigned to work varying hours, weekends and holidays, depending on department need.
The purpose of this position is to greet and “arrive” patients presenting to the Emergency department, interview patients to obtain demographic, accident, and financial information in order to facilitate patient care and support front end billing activities.
This position supports Oregon Health & Sciences University’s mission by providing excellent customer service to every patient, patient families, visitors, and staff who present to any area of the Patient Access Services Department, either in person, via telephone, or over electronic communications.
Function/Duties of Position:

JOB RELATED KNOWLEDGE, SKILLS, AND ABILITIES

• Basic computer skills, including word processing and Windows applications.
• Basic computer keyboarding skills including typing of minimum 40 wpm with high accuracy.
• Demonstrated excellent verbal and written communication skills.
• Demonstrated working knowledge around insurances and benefits.
• Strong customer service orientation.
• Ability to walk and stand for 6-10 hours/day, position is extremely mobile.
• Demonstrated effectiveness during extremely confrontational customer interactions in a high stress environment.
• Demonstrated advanced PAS user skills or equivalent as well as extensive knowledge of integrated care models.

Preferred Qualifications:

• Prior experience in hospital admissions or ED registration.
• Minimum six months experience as a registrar at OHSU and demonstrated accuracy rate of 97% or greater. As a registrar, must be meeting/exceeding all other individual performance standards in a sustained manner.
• Thorough knowledge of verifying medical insurance, including worker’s comp and third party liability.

JOB RELATED KNOWLEDGE, SKILLS, AND ABILITIES

• OHSU Registration experience.
• Demonstrated efficiency and problem solving in resolving patient concerns.
• Strong attention to detail and processes.
• Ability to work with a high level of accuracy, speed, multitask, and prioritize in high stress/high volume environments, with little to no direct supervision.
• Demonstrated record of reliable attendance, punctuality and proven successful performance at past and present employers.
  Additional Details:
  The Emergency Department is open 24 hours, 7 days a week, including all holidays. Position will be assigned to work varying hours, weekends and holidays, based on department need. Possibility of exposure to human tissue and bodily fluids. Temperatures can vary and staff should be prepared to layer to accommodate for personal comfort.
  All are welcome: Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu

Required Qualifications:

• High School Diploma or equivalent AND
• At least one year of work experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and registration and/or billing responsibilities. OR
• Two years of work experience in a high-volume direct public contact, front line-non-healthcare setting position

Required Qualifications:

• High School Diploma or equivalent AND
• At least one year of work experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and registration and/or billing responsibilities. OR
• Two years of work experience in a high-volume direct public contact, front line-non-healthcare setting position.