PAS Specialist at Oregon Health & Science University

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Care, Scheduling, Crisis Management, Medical Terminology, Interpersonal Skills, Problem Solving, Patient Advocacy, Communication Skills, Cash Handling, Billing Duties, Organizational Skills, Attention to Detail, Reliability, Punctuality, Teamwork

Industry

Higher Education

Description

Department Overview OHSU Casey Eye Institute is a premier academic medical center providing eye care for adults and children in the Pacific Northwest and beyond. We treat eye conditions from the most straightforward to the most complex and offer expert care in all ophthalmology specialties. Since 1945, OHSU Casey Eye Institute doctors and vision scientists have worked side by side to discover the causes of eye disease and find new treatments. Bringing research and patient care together helps us turn possibilities into realities OHSU Casey Eye Institute is a "High Performing" eye hospital, which means we are ranked in the top 10 percent nationally by U.S. News & World Report. This position provides support to all Ophthalmology Clinics at Marquam Hill, South Waterfront and satellite clinic locations, specifically in the areas of patient care, phones, reception, and scheduling on an as-needed basis. This position is a regular, full-time, on-site position. Function/Duties of Position Customer Service. Provide high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information or requests promptly to the appropriate providers or their designees. Point of Service Operations. Greet patients and confirm that an appointment has been kept. Inspect insurance cards and/or authorization notices. Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures. Verify and update the common data set on-line. Explain and satisfy any necessary patient signature requirements. Prepare charts for patient appointment, as desired by each physician. Schedule new and return patient appointments, including residents and faculty, ancillaries and surgeries; prepare patient appointment list. Arrange Care. Schedule new patient appointments on line, and manually if necessary. Obtain prior medical records and studies if appropriate. Create a medical record if needed. Arrange stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible. Mail information packets. Provide personal reminders to patients about upcoming appointments. Obtain and prepare OHSU medical records before scheduled appointments. Primary contact staff member for sending and faxing medical records when indicated. Managed Care Coordination. Verify or facilitate up-to-date registration information on all new and return patients. Enrollment & Authorization. Serves as back up to the managed care coordinator. Helps in maintaining current information on managed care insurance plans and serves as a back-up resource for the physicians, support staff, referring physician offices, OHSU Health Plan Office, patients, and insurance companies regarding authorization requirements per diagnosis and service. Gathers and/or verify patient information including demographics, insurance coverage, and financial status. Confirm patient eligibility for health care coverage and confirm any managed care arrangements. Serves as back up in obtaining authorizations for clinical care, diagnostics, procedures, and facility charges. Enter all information accurately into OHSU databases or into the medical record when necessary. Follow up on pending authorizations, when needed. Perform cash handling and billing duties in a timely and thorough manner. Duties include: educating patients on related billing issues as appropriate; collecting co-payments and past due balances when indicated; providing patients with appropriate receipts per CEI procedures; performing end of day duties following CEI protocol and guidelines (batching out cash/checks/credit card, checking encounters for missing information, and giving appropriate documentation to designated area for posting); reconciling cash receipts per CEI policy and maintaining front office cash drawer as appropriate. Organizing and sending paper work to Health Information Services. Other duties as assigned by Division Manager. Required Qualifications Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position. Knowledge and Skills Required: Basic computer keyboarding skills including typing of 30 - 45 wpm. Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Contact Compensation for confirmation of eligibility. Clinical experience, basic computer keyboarding skills, and working knowledge of medical terminology. Strong relationship building skills with patients, health plans, providers, staff, management. Exceptional customer service skills - both in person and on the phone. Exceptional interpersonal skills - able to resolve conflicts and to problem solve between parties. Patient advocacy skills - evaluate patient concerns for timely resolution. Sensitivity to patient needs. Demonstrated evidence of strong written and verbal communication skills. Ability to manage competing priorities. Ability to meet deadlines and urgent patient and system needs. Ability to work independently; willingness to serve as a positive and professional role model. Must have demonstrated record of reliable attendance, punctuality and proven successful performance in past and present. Preferred Qualifications High School Diploma or GED preferred. Working knowledge of medical terminology preferred. Ophthalmic terminology, EPIC scheduling preferred. All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

Responsibilities

The PAS Specialist provides support to all Ophthalmology Clinics, focusing on patient care, reception, and scheduling. This role involves high-quality customer service and managing various administrative tasks related to patient appointments and insurance coordination.