OVERVIEW

Transport Made Simple are looking for a Passenger Assistant for one of our school services in the Norwich area working between the hours 07:30 and 09:30 then 14:30 and 16:30. Monday to Friday Term time only.
As a Passenger Assistant your job is to ensure that passengers who may be vulnerable and need supervision and/or assistance are transported safely whilst in your care.
The ability to communicate with the young people during transportation is extremely important as is the ability to communicate with your driver, the school, carers & parents, as required.
Experience preferred but not essential.
You will be required to have a current Enhanced DBS Certificate, which we can apply for on your behalf.

REQUIREMENTS

• Excellent communication skills, both verbal and written, to effectively interact with passengers and team members.
• Ability to remain calm under pressure and handle challenging situations with professionalism.
• Previous experience in a similar role or in customer-facing positions is advantageous but not essential.
• A compassionate attitude towards helping others, particularly those in need of assistance.
  Pay: £12.21 per hour
  Expected hours: No less than 20 per week

Benefits:

• Free parking
• On-site parking

Ability to commute/relocate:

• Norwich NR13: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Location:

• Norwich NR13 (required)

Work Location: In person
Application deadline: 30/08/2025
Expected start date: 03/09/202

• Assist passengers with boarding and alighting from vehicles, ensuring their safety at all times.
• Provide support to individuals with mobility challenges, including the use of mobility aids.
• Offer excellent customer service by addressing passenger queries and concerns promptly and courteously.
• Maintain clear communication with passengers regarding travel schedules and any changes that may occur.
• Help passengers with luggage and personal items as needed.
• Ensure that all safety protocols are followed during the journey, including the use of seatbelts and other safety equipment.
• Collaborate with drivers and other staff members to facilitate a smooth travel experience for all passengers.