Passenger Experience Assistant - Cleaning Specialist - 16hrs per week at London Southend Airport

Southend-on-Sea, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strong Communicator, Teamwork, Customer Service, Deep Cleaning, Waste Management, COSHH Control, Passenger Assistance, Mobility Assistance, Attention to Detail

Industry

Airlines and Aviation

Description

About the role Our Passenger Experience Assistants play a pivotal role in the day to day operating and presentation of our airport, as one of the first faces our passengers see they are responsible for ensuring the exemplary standard of service our passengers have grown to expect, and enjoy, are consistently met. We bet you’re thinking “so what is it I will actually be doing day to day?” well…. I will attend to the needs and requests of all passengers. I will perform deep cleans of the terminal and aircrafts. I will be responsible for the waste management of the airport. I will be responsible for managing the Legionella Risk following the regime set by my line manager. I will be responsible for COSHH control. I will provide assistance to passengers that are vulnerable and may have reduced mobility or hidden disabilities. I will assist our Food & Beverage and Retail outlets throughout the terminal. I will fully embody the Airports ‘One Team’ culture and understand that there may be times when I am required to undertake other activities to support the needs of the business. I understand that the Airport is in operation 24/7 so I may be scheduled and expected to work any shift during operating hours, this will include early mornings, late nights, weekends, and bank holidays Skills, Knowledge and Expertise Sounds good so far? You’re probably wondering “What skills and experience do I need for this role?” there are just a handful of skills you need in order to undertake this role, everything else we can teach you, if you can answer yes to all of the below requirements you have the required skills: I am a strong communicator I can work effectively on my own and as part of a team I have customer service experience and always strive to deliver the highest standards If you require any reasonable adjustments regarding these points, please talk to us during the interview process. Benefits Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package. We take great pride in these offerings, as they are designed with the wellbeing and job satisfaction of every colleague in mind! Here’s a small insight into some of our amazing benefits. Apprenticeships – we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work. These courses are fully funded and available in a huge variety of disciplines. Medicash - London Southend Airport fund cover for all airport colleagues. Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses. Discounted BUPA dental plan Access to a Wellbeing app containing amazing features such as a mood tracker, live chat or telephone counselling service. Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal related issues. ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK. Mental Health First Aiders - We are extremely proud to have qualified and experienced mental health first aiders working fulltime at London Southend Airport who are on hand to provide colleagues with support. Cycle to Work Scheme giving a saving of up to 21-39%RRP on bikes and accessories Costco Membership scheme. World Duty Free Discount. Arriva buses discounts. Sound good? Hit that apply button, we can’t wait to hear from you!

Responsibilities

The role involves maintaining exemplary standards of service and presentation across the airport terminal and aircrafts, including performing deep cleans and managing waste. Assistants must attend to passenger needs, assist vulnerable passengers, and support retail/food and beverage outlets.