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Passenger Information Agent.INT KIA.Client Services (Airport Management)(O2 at ACSA Career
, KwaZulu-Natal, South Africa -
Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Basic MS Office, Achiever, Diplomatic, Conflict Management, Planning and Organising, Problem Solving, Communication, Action Orientated, Knowledge of Airport Operations

Industry

Aviation and Aerospace Component Manufacturing

Description
The successful candidate for King Shaka International Airport will be reporting to the Supervisor Passenger Services, and will be responsible but not limited to the following: Proactively identifying, resolving, and escalating customer’s needs as and when required. Announcing flight information Provide support to relevant stakeholder to ensure achievement of objectives. Participate in customer care projects and initiatives as and when required. Build, support and maintain healthy diverse internal and external relationships to ensure the achievement of organisational goals. Capture information for trending purposes. Identify and escalate any system related errors. Escalate repeated Operational non-compliance team performance meets required standards Technical Skills and Experience The following skills and experience are required: National Senior Certificate (Grade 12 - NQF level 4) is essential. 1-3 years operational experience within a business is recommended. Competencies Basic MS Office Achiever Diplomatic Conflict Management Planning and Organising Problem solving Communication Action orientated Knowledge of Airport Operations Shortlisted candidates will be required to provide proof of their qualifications and must be eligible for Top Security Clearance within 3 months of appointment. Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan. Should you not hear from Airports Company South Africa Should you not hear from us within 30 days of your application, consider your application unsuccessful.
Responsibilities
The Passenger Information Agent will proactively identify and resolve customer needs, announce flight information, and support stakeholders to achieve objectives. They will also participate in customer care projects and maintain relationships to ensure organizational goals are met.