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Passenger Recovery Coordinator at Flair Airlines

alberta, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 27

Salary

45000.0

Posted On

29 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Transportation & Logistics

Description

Monitor flight operations for passenger impacts arising from delays, cancellations, diversions, misconnections, aircraft changes, capacity restrictions, and extended irregular operations (IROPs).
Identify recovery requirements and coordinate passenger re-accommodation with OCC, Airports, Customer Service, In-Flight, and other operational teams.
Assess and coordinate recovery options, including available flights, other-airline protection, recovery flights, nearby airports, ground transportation, and other approved solutions, considering operational constraints, passenger impacts, and costs.
Prioritize vulnerable travellers, passengers requiring accessibility assistance, unaccompanied minors, medical cases, groups, and time-sensitive connections.
Monitor available recovery resources, including seats, hotels, transportation, and third-party services, ensuring unresolved cases are tracked through to an approved resolution.
Coordinate other-airline protection in accordance with approved agreements, authorization requirements, and cost controls, escalating significant recovery limitations when required.

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Responsibilities

Monitor flight operations for passenger impacts arising from delays, cancellations, diversions, misconnections, aircraft changes, capacity restrictions, and extended irregular operations (IROPs).
Identify recovery requirements and coordinate passenger re-accommodation with OCC, Airports, Customer Service, In-Flight, and other operational teams.
Assess and coordinate recovery options, including available flights, other-airline protection, recovery flights, nearby airports, ground transportation, and other approved solutions, considering operational constraints, passenger impacts, and costs.
Prioritize vulnerable travellers, passengers requiring accessibility assistance, unaccompanied minors, medical cases, groups, and time-sensitive connections.
Monitor available recovery resources, including seats, hotels, transportation, and third-party services, ensuring unresolved cases are tracked through to an approved resolution.
Coordinate other-airline protection in accordance with approved agreements, authorization requirements, and cost controls, escalating significant recovery limitations when required.