Passenger Relations Team Leader - Lounge at Fairmont St Andrews Scotland

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury Service, Team Leadership, Complaint Resolution, Coaching, Hospitality Management, Customer Service, Microsoft Office Suite, Interpersonal Communication, Problem Solving, Property Management Systems, Aviation IT Systems, Multilingualism

Industry

Hospitality

Description

Company Description Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport. We are looking for Passenger Relations Team Leaders who will be responsible for providing a luxury level of service for guests, customers and clients while completing a variety of tasks assigned by the Passenger Relations Manager, in order to meet and exceed guests’ expectations. Passenger Relations Team Leader provides direction and supervision to the Passenger Relations Team ensuring optimum performance of PRO tasks and responsibilities. Job Description Providing personalized services and assistance to premium passengers at the airline lounge and various areas of the airport. Handle and resolve escalated passenger complaints. Assist PRO Team as needed. Conduct briefings for the PRO Team covering daily events, VIPs/CIPs, expected activity, new or updated procedures, and items requiring extra attention. Move around and provide support in various PRO operating areas, including First Class Check-in, Customer Service Desk, Entrance, etc. Work as a team to ensure lounge duties are carried out efficiently. Monitor performance and provide ongoing coaching as required. Qualifications Minimum high school diploma; bachelor’s degree in hospitality, tourism, or related field preferred. Experience within a Concierge, Hotel Front Office or aviation customer service role. Experience leading small customer focused teams. Demonstrated experience in providing superior service standards and requirements. Experience using Hotel Property Management Systems or aviation IT systems. Strong computer skills – particularly Microsoft Office Suite. A strong knowledge of the airport, area and region is necessary. Strong communication, problem-solving, and interpersonal skills. Fluent in English; multilingual abilities are a plus. Customer-focused, detail-oriented, and able to work under pressure; flexibility to work various shifts in a 24-hour operation, including evenings, weekends, and holidays. Additional Information Our culture of inclusion welcomes everyone regardless of race, gender and background. Job-Category: Administration & Support Job Type: Permanent

Responsibilities

Lead and supervise the Passenger Relations Team to provide luxury service to premium passengers at the airline lounge and airport. Responsibilities include handling escalated complaints, conducting team briefings, and monitoring performance through ongoing coaching.