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Passenger Service Agent -Icelandair at Harmony Hospice LLC
Boston, Massachusetts, United States -
Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Reservation Duties, Flight Changes, Seat Upgrades, Check In, Gate Operations, Loading Bridges Operation, Customer Information, Labor Relations, Cash Handling, Ticketing Duties, Mishandled Baggage Procedures, Baggage Tracing, Customer Departure Control, Airline Computer System Operation, Customer Experience

Industry

Description
Description Perform reservation duties and assist passengers with flight changes, seat upgrades and confirmation. Assist and check in embarking passengers by performing all related duties. Attend to gate and perform all related duties including but not limited to the operation of the loading bridges. Provide information to passengers in a manner directed by the client and/or the company. Maintains excellent labor relations by being professional and courteous to all by always treating individuals with respect, by making sure passengers issues are addressed immediately. Perform cash and ticketing duties in the manner prescribed by the airline and ensure customer satisfaction. Assist passengers with mishandled baggage procedures and initial tracing entries. Perform reservation duties in the manner prescribed by the airline. · Assist passengers with mishandled baggage procedures and initial tracing entries. · Perform baggage tracing and related functions to satisfy passengers concerns and complaints. Assist and direct disembarking passengers from aircraft through airport facilities and perform all associated duties. Attend to all special needs and physically challenged passengers. Operate customer departure control and airline computer system as required. Requirements Must be able to work weekends Must be at 18 years of age Customer Experience Preferred
Responsibilities
This role involves performing comprehensive passenger service duties, including managing reservations, assisting with check-in and boarding/disembarking procedures, and operating gate equipment like loading bridges. The agent must also handle ticketing, cash transactions, and initial baggage tracing while maintaining professional labor relations.