Passenger Service Agent at Maximus Global Services

Sterling, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Teamwork Orientation, Stress Management, Ethical Conduct, Interpersonal Skills, Baggage Handling, Check-in Services, Ticket Issuance, Reservation Management, Security Procedures, Regulatory Compliance

Industry

Airlines and Aviation

Description

Summary/Objective Provide check-in services for passengers, ensuring that all security procedures are met. Exhibiting exceptional customer service and communication skills. Process passenger luggage and claims. Serve as gate agent for the outbound flight, including boarding of passengers, Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Working at the front counter assisting passengers with check-in. Using the airline system, issues tickets, create or change reservations and provides flight information. Will solve ticket-related travel problems. 2. Check-in the passenger baggage using the airline internal baggage system. Will provide assistance and handle baggage claims for inbound and outbound flights. 3. Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations. Competencies 1. Teamwork Orientation 2. Stress Management 3. Ethical Conduct 4. Good Communication 5. Customer/Client Focus Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates at an airport setting (inside terminal). Physical Demands This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Occasionally bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds or more. Position Type and Expected Hours of Work This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7). Travel No travel is expected for this position. Required Education and Experience 1. High school diploma or GED. Additional Eligibility Qualifications 1. Must exhibit exceptional customer service 1. As a condition of employment, employee must successfully complete a background investigation. 2. Must be able to read, write and speak English. 3. Maintain a relationship with both employees and clients 5. Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner. 6. Must be able to read and understand all operating and airport procedures and instructions. 7. Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

Responsibilities

The Passenger Service Agent is responsible for providing check-in services, processing passenger luggage and claims, and serving as a gate agent, all while ensuring strict adherence to security and travel regulations. This role involves assisting passengers at the front counter with ticketing, reservations, flight information, and resolving travel issues.