Location - Thunder Bay, ON
Status - Full Time
Start Date - TBD
Application Deadline - TBD
Compensation - $20.26/hr
Competition # - 2025-032
North Star Air is seeking a passionate and customer-centric individual to join our team as a Passenger Service Attendant. This dynamic and multifaceted role plays a vital part in delivering North Star Air’s mission of providing safe, affordable, and reliable service. Responsibilities and Duties:
Be a customer champion: You’ll be the friendly face of North Star Air, handling a variety of inbound and outbound customer requests with efficiency, empathy, and care. Using our reservations system, you’ll assist both existing and prospective customers with tasks like making and changing reservations, collecting payments, and providing quotes.
Ensure a smooth travel experience: You may also be called upon to check-in passengers for scheduled flights and process reservations at the main terminal.
Communication is key: You’ll collaborate seamlessly with SOCC, Reservations, ramp operation crews, and other relevant personnel to ensure a smooth and positive experience for all our passengers.
Candidates must be able to pass Transport Canada security screening for a RAIC (Red Pass)

Valid driver’s license
High school diploma or equivalent is an asset
Previous shipping and receiving experience is an asset
Previous reservations and travel agency experience is an asset
Knowledge of filling out waybills is an asset
Able to communicate both verbally and in writing Basic mathematical skills
Able to work efficiently as a part of a team as well as independently
Computer literacy, including working skills of Excel and e-mail
Attention to detail in all areas of work
Excellent organizational, time management and prioritizing skills
Ability to communicate in Oji-Cree or Ojibway is an asset
Ability to lift up to 40lbs; Repetitively