WHAT SKILLS WILL I NEED?

This role is physically demanding, as you will be required to support our fast-paced operation, and you will be always on the go. We are seeking adaptable, self-motivated individuals with good time management skills. No previous experience is necessary - if you have a passion for Customer Service, resolving complex customer situations and love working as part of a team, apply today!
Only one application is permitted for the same role our Summer 2025 opportunities, therefore only apply for the Airport you wish to work at.

WHAT YOU WILL BE DOING…

Jet2.com & Jet2holidays are the UK’s 3rd largest registered airline and largest tour operator. We are proud to be opening our 13th UK base in Luton in April 2025! We have opportunities to join us as a Passenger Service Agent within our Ground Operations team! Our Passenger Service Agents play a crucial role in ensuring that a fantastic customer service is delivered to our all-important customers at the airport.

WHAT WILL YOU DO AS A PASSENGER SERVICE AGENT?

• Provide a warm and friendly welcome to our customers as they arrive at the airport & welcome them back from their holiday.
• Check-in customers for their flights, issue boarding passes, check passports and travel documents and assist our customers at our Self Service kiosks.
• Board our flights to ensure our flights depart on time.
• Follow the necessary safety and security procedures.
• Effectively support our customers and our operation in times of disruption and delays.
• Demonstrate a proactive approach to problem solving, working to resolving issues and overcome challenges.
• Communicate effectively with our customers at all times, demonstrating a friendly, professional approach, ensuring every customer feels like a VIP.
  We offer 20 hours per week contracts on a permanent seasonal basis. Our permanent seasonal contracts have a short rest period in between our busy Winter and Summer seasons.
  This is a rostered role that requires shift working, so flexibility is required. Shifts are a rolling 4 shifts on, 2 days off pattern and include frequent very early starts, late finishes & working weekends & bank holidays. You will receive your roster 4 weeks in advance.