Overview:
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

JOB SUMMARY

The purpose of the Passenger Services Duty Manager is to lead a team of Passenger Services Agents, including Supervisors and Trainers to achieve a safe, and effective working environment, meeting or exceeding service delivery standards for our Airline customers. Using your extensive airline ground handling experience, you will work closely with your team, planning, observing and guiding them to achieve safe ground handling functions and on time aircraft movements.
You will work with a small team of Passenger Services Duty Managers and together as operational leaders you are accountable for driving a strong safety culture and maximising service delivery performance. As a member of the Leadership Team you play a critical role in fostering strong relationships internally and externally to achieve a sustainable business, underpinned by strong team engagement and efficiencies.
Strong leadership and people skills to build a confident team is required, along with a hands-on approach and the capacity to work variable hours over a 7 day roster.

Please refer the Job description for details