Passenger Service Duty Manager at Swissport International AG

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Operational Aviation Experience, People Management, Interpersonal Skills, Communication Skills, Safety Culture, Client Services, Performance Monitoring, Training, Mentorship, Negotiation Skills, Decision Making, Collaboration, Planning, Analytical Skills, OHS Awareness

Industry

Airlines and Aviation

Description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary The purpose of the Passenger Services Duty Manager is to lead a team of Passenger Services Agents, including Supervisors and Trainers to achieve a safe, and effective working environment, meeting or exceeding service delivery standards for our Airline customers. Using your extensive airline ground handling experience, you will work closely with your team, planning, observing and guiding them to achieve safe ground handling functions and on time aircraft movements. You will work with a small team of Passenger Services Duty Managers and together as operational leaders you are accountable for driving a strong safety culture and maximising service delivery performance. As a member of the Leadership Team you play a critical role in fostering strong relationships internally and externally to achieve a sustainable business, underpinned by strong team engagement and efficiencies. Strong leadership and people skills to build a confident team is required, along with a hands-on approach and the capacity to work variable hours over a 7 day roster. Your activities Demonstrated leadership presence and maturity Extensive operational aviation experience, knowledge and understanding of the ramp services function Practical knowledge of industrial relations processes including the full range of people management activities Experience in a fast-paced and time sensitive service operation managing the needs of multiple clients with divergent requirements with the ability to execute Excellent judgment and ability to make sound decisions in a fast-paced, dynamic setting Strong interpersonal, relationship-building, and negotiating skills Strong communication skills both written and oral Ability to work collaboratively and exercise initiative without supervision. Your profile Lead team members to meet and exceed service delivery standards and defined key performance criteria including but not limited to on time performance, baggage, safety/audit performance and labour budgets, providing training and mentorship as needed Lead optimal operational efficiency through effective planning and management of manpower and equipment (through rosters, training, leave etc) Proactively monitor, manage and report on station performance, analysing scorecards and identifying improvement strategies against industry, contractual, regulatory and internal measures, including improved performance in terms of cost and waste elimination Ensure facilities and equipment are presented, maintained and functional inline with Customer and Swissport standards for operational readiness Compile and submit operations, performance and other relevant reports Create a positive, generative safety culture across the service delivery team, including strong safety reporting and Just Culture Foster an enhanced awareness of OHS, Aviation Safety and security policies with the team through regular and clear communication, observation, audits and, meetings Drive collaboration and develop relationships with key stakeholders, both internal and external to deliver coordinated and streamlined client services. What we offer Permanent Full-Time position. Competitive remuneration. On-site employee parking available. Opportunities for career advancement. Accrual of annual and personal leave. Comprehensive training and ongoing support provided. At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at Swissport Careers to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation! Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

Responsibilities

The Passenger Services Duty Manager leads a team of Passenger Services Agents to ensure a safe and effective working environment while meeting service delivery standards. They are responsible for driving a strong safety culture and maximizing service delivery performance.