Passenger Service Supervisor at PrimeFlight UK LTD

Ringway, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Leadership, Conflict Resolution, Health and Safety, Teamwork, Problem Solving, Attention to Detail, Interpersonal Skills, Operational Procedures, Coaching, Performance Management, Aviation Experience, Regulatory Compliance, Staff Management, Continuous Improvement

Industry

Airlines and Aviation

Description

At PrimeFlight UK, we take pride in our essential role of keeping flights on schedule and ensuring that passengers, baggage and cargo reach their destinations safely and efficiently. We believe that it’s the small things that matter like details, improvements, and investments that collectively make a difference for our customers, employees, partners, and the world we live in. If you are passionate about quality service, with a commitment to putting our customers at the center of everything you do, we would love to hear from you. Join our team and be part of a dynamic environment where your skills and dedication are valued and where you can grow and develop your career. Working in the Front of House Team you will be assisting the Passenger Services Manager to ensure that the service delivered to our customers is consistently professional and to an exceptionally high standard. All processes must be performed in a smooth, timely and accurate manner. You should be able to demonstrate a hard-working, adaptable attitude and be able to thrive on variety in the workplace. Role Responsibilities: To achieve excellent standards of customer service, quality and attention to detail, supporting the growth of the airport and the increasing complexity a larger airport will bring. Excellent communication skills and proactive approach to all work requirements and a team-centred ethos. Confident and professional approach at all times that enables effective resolution of conflicts and delivery of relevant solutions. Ability to provide effective leadership and ensure staff consistently follows standard processes and procedures in order to maintain an efficient and safe working environment. Responsible for the Front of House / Passenger Services Team (including check in and boarding, Ticket Desk, Customer Service, PRM’s, and Lost property). Ensure that Health and Safety and adherence to London Southend Airport, Customer Airlines and regulatory bodies’ processes and procedures are maintained at all times. To ensure the overall Passenger experience at London Southend Airport is of an exceptional standard at all times. Ensure effective communication with the FOH team on duty through staff briefings, and to ensure information and updates are disseminated to appropriate staff. Allocation of staff duties, breaks and equipment to ensure operational efficiency. To manage FOH team rosters and holiday allocations to ensure sufficient operational coverage. To issue any additional hours required to maintain the operation within the budget To manage staff sickness in line with airport procedures. Active Supervision, monitoring and auditing of staff and operational performance. Initial investigation of any errors and to assist with disciplinary processes and procedures. Coaching and development of staff through appraisals and performance reviews. To achieve optimum staff performance, development and retention. Line training, to include but not limited to Operational systems, Operational procedures, Customer Service and all mandatory training as required by customers and regulatory bodies. Monitor and manage all check in, gate and Ticket Desk systems and escalate any faults to relevant departments. Ensure all working areas such as Check in desks, Ticket desk and Gates are in safe working order and to report any faults. Ensure all equipment used such as wheelchairs are checked and conform to Health and Safety standards. Work cohesively with all of the team to maximize efficiency and effectiveness of the operation. Ensure records of any incidents/accidents involving customers, staff, or equipment is reported to line managers and documented accurately on relevant reporting systems, and to regulatory bodies as required. Carry out any other reasonable task as requested. What were looking for? Desire to deliver exceptional customer service. Champions continuous improvement. Proactively promotes working together. Effective communication and relationship building. Accuracy in both theoretical and practical workplace applications – an eye for detail. A problem solver – an ability to work on one’s initiative. Ability to deal effectively with difficult people. English and Maths GCSE grade C or above Minimum of 3 years aviation experience essential within Passenger Services First class interpersonal skills. Demonstrable evidence of enhancing the customer service. Knowledge of airline systems and procedures. PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Responsibilities

The Passenger Service Supervisor is responsible for ensuring high standards of customer service and operational efficiency within the Front of House Team. This includes managing staff, overseeing processes, and maintaining compliance with health and safety regulations.