Passenger Transport Technical and Contracts Officer at Wiltshire Council

Trowbridge, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

28598.0

Posted On

09 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contract management, Procurement, Data analysis, Problem-solving, Communication, Microsoft Office, Transport legislation, Safeguarding, Health and safety, Stakeholder management

Industry

Government Administration

Description

Salary: £27,254 - £28,598 per annum Hours per week: 37 hours Interview date: Thursday 7 May 2026 We are looking for two dedicated Passenger Transport Technical and Contracts Officers to join our Passenger Transport Unit. In this role, you will support the Senior Transport & Contracts Officers in the bus team managing public and mainstream education transport. You will oversee contractor performance, monitor transport arrangements, and communicate with schools, operators, and local authorities to ensure the smooth operation of home-to-school and public transport services. You will also assist with contract reviews, procurement processes, and the analysis of survey data to improve service efficiency. You will play a key role in managing transport disruptions caused by roadworks, attending meetings to assess their impact and implementing solutions that minimise inconvenience. Strong communication skills are essential, as you will handle enquiries and complaints from the public, schools, and transport providers, ensuring any issues are swiftly resolved. To succeed, you should have a BTEC National or equivalent qualification or relevant experience in the field of transport provision, highways, or passenger transport. You should also be confident in using Microsoft Office and have strong problem-solving skills and the ability to work under pressure. Knowledge of transport legislation, safeguarding, and health and safety would be an advantage. If you have the skills and experience to make a difference to the transport network in Wiltshire, apply today. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here [https://jobs.wiltshire.gov.uk/why-us]. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location. We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity. Contact details Phil Groocock, Bus Network Manager at phil.groocock@wiltshire.gov.uk [phil.groocock@wiltshire.gov.uk] Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application. Application criteria Please download and read the role description and person specification [https://jobs.wiltshire.gov.uk/media/19781/RT06-2693-Passenger-Transport-Technical-and-Contracts-Officer/pdf/RT06-2693___Passenger_Transport_Technical_and_Contracts_Officer.pdf] carefully before you apply. We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Statement of commitment to equality and inclusion [https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wiltshire.gov.uk%2Fequality-diversity-public-sector-duty&data=04%7C01%7CBethany.Farrer%40wiltshire.gov.uk%7C151f7da412574c942b8e08d948674193%7C5546e75e3be14813b0ff26651ea2fe19%7C0%7C0%7C637620430580127574%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5CkvE0a359djyKPfpad1RWNIfayHtAmrr4s%2BKbvYZzw%3D&reserved=0] Disability Confident Employer [https://www.gov.uk/government/publications/disability-confident-guidance-for-levels-1-2-and-3/level-2-disability-confident-employer] Application process [https://jobs.wiltshire.gov.uk/help-and-support] Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission. Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.

Responsibilities

The role involves managing public and mainstream education transport contracts while overseeing contractor performance and service efficiency. You will also handle transport disruptions and resolve enquiries from the public, schools, and transport providers.