QUALIFICATIONS & EXPERIENCE

You must meet one of the following:
· A degree (Level 6) or equivalent + 1 year’s experience in a customer support environment
OR
· A BTEC Higher Cert/Diploma in Housing (Level 5) + 1 year’s experience
OR
· A BTEC Higher Cert/Diploma (Level 5) or equivalent + 2 years’ experience
OR
· Evidence of equivalent learning or professional development + 3 years’ experience

OTHER ESSENTIAL SKILLS & EXPERIENCE

You must also show:

• Experience in a customer-focused role, with strong customer service skills
• Ability to build professional relationships with partners and other services
• Good problem-solving skills and a practical approach to complex issues
• Ability to manage and prioritise a busy workload
• Strong communication skills, especially in challenging situations
• A driving licence or access to transport to meet the job’s travel needs

For further information on this job, or any other Public Sector role in Northern Ireland, apply via the link or contact Ryan Sykes for a confidential chat today. VANRATH acts as an agency and employment business for permanent recruitment and the supply of temporary workers.

KEY RESPONSIBILITIES:

· Manage tenancy terminations and oversee void property processes (excluding lettings).
· Support new tenants through the sign-up process, including affordability checks and benefits guidance.
· Sustain existing tenancies by providing advice on housing, rent, finances, and accessing support services.
· Address and resolve issues including anti-social behaviour, tenancy fraud, and abandonment.
· Assess and process transfer, succession, assignment, joint tenancy, and direct exchange requests.
· Maintain and manage rent accounts, taking proactive steps to prevent or reduce arrears.
· Deliver effective estate management and support planned maintenance works.
· Foster community cohesion and safety, including engagement with local residents.
· Liaise with leasehold units and other departments regarding mixed-tenure blocks.
· Collaborate with internal teams and external agencies to support tenants and prevent homelessness.