Pathology Patient Information Facilitator at Baystate Health

Springfield, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

25.36

Posted On

29 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Typing Skills, Customer Service Skills, PC Equipment Operation, Multi-Line Phone Management, Sorting And Filing, Flexibility, Initiative, Detail Oriented, Communication Skills, Medical Terminology Knowledge, Interpersonal Skills, Time Management, Problem Solving, Professional Reference Material Usage, Tact And Diplomacy, Dress Code Adherence

Industry

Hospitals and Health Care

Description

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees. Minimum - Midpoint - Maximum $18.91 - $21.73 - $25.36 QUALIFICATIONS: High school diploma or GED SCHEDULE: Full time Monday- Friday 8:30am-5:00pm LOCATION: Onsite Springfield MA THE ADVANTAGES OF WORKING WITH BAYSTATE! Excellent Compensation High-quality, low-cost medical, dental and vision insurance Generous PTO with scheduled earned increases Continuing education support and reimbursement First Time Home Buyers Financial Packages Farm Share Memberships 403b retirement company match & annual company contribution increase based on years of service Free money coach advice from a certified professional Wellbeing programs that include but are not limited to mental, physical, and financial health Pet, home, auto and personal insurance Life insurance Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more! Wellbeing programs that include but are not limited to mental, physical, and financial health Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity is what elevates respect for our patients and staff. Together our inspired and compassionate teams manage the whole health needs of all communities in need. We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate! OUR COMPENSATION PHILOSOPHY We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. For more information, please visit us online at: baystatehealthjob.com or interact with us socially at facebook.com/BaystateCareers or on Twitter @BaystateCareers. All correspondence can be directed to: Erika Whitworth, Healthcare Recruiter Erika.Whitworth@baystatehealth.org Summary: The incumbent will receive, distribute, accession, log slides for patient care. Customer service skills are mandatory and the incumbent will act as a liaison on behalf of the department and interact with all levels from management, to physician, to patients’ and their family members. Job Responsibilities: 1) Typing skills need to be at least a minimum of 55 words per minute with 85% accuracy. 2) Ability to operate PC equipment and other office equipment as specified. 3) Ability to answer multi-line phone and appropriately direct calls, or problem solves the call – take ownership of call. 4) Ability to sort and file clinical patient care reports in alpha/numeric order. 5) Flexibility and willingness to adapt to meet department needs (under supervision), multitask. 6) Must take initiative in performing and completing tasks. 7) Detail oriented, able to concentrate, and work under pressure with time constraints. 8) Ability to use designated professional reference materials to include the internet. 9) Interacts regularly with all levels of personnel, from MDs, management to peers and patients and their families requiring tact and diplomacy. 10) Adheres to proper dress code. 11) Learn slide delivery procedure. 12) Introduction to STAT calls (frozen sections, fresh specimens, and needle aspirations) and communicates, via web paging and/or Cortexting all necessary patient information. Required Work Experience: 1) At least one year experience in a medical office setting. Preferred Work Experience: 1) Basic knowledge of medical terminology. Skills and Competencies: 1) Basic typing skills with a minimum of 55 words per minute with 85% accuracy. 2) Proven skills in English usage, grammar, punctuation, style and editing, excellent listening skills. 3) Speak, read, write English clearly and concisely. 4) Excellent telephone communication and interpersonal skills. 5) Meets minimum requirements for 90 day new employee evaluation. 6) Meets PPIF training competencies depending upon accountabilities. 7) Typing skills need to be at least a minimum of 55 words per minute with 85% accuracy. 8) Proven skills in English usage, grammar, punctuation, style and editing. 9) Excellent eye, hand, and auditory coordination, and excellent listening skills. Education: GED or HiSET (Required) Certifications: Certified Medical Terminology - OtherOther Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status. About Baystate Health Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield

Responsibilities

The incumbent will receive, distribute, accession, and log slides for patient care. They will act as a liaison on behalf of the department and interact with all levels from management to physicians, patients, and their family members.