Patient Access Advocate I-ED at Presbyterian Healthcare Services

Albuquerque, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

21.19

Posted On

01 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Customer Service, Insurance Verification, Demographics Updating, Conflict Management, Medical Terminology, Billing Codes, Microsoft Office, Compliance Guidelines, Healthcare Knowledge, De-escalation Processes, Financial Clearance, Patient Education, Wayfinding, CARE Tools, AIDET

Industry

Hospitals and Health Care

Description

Overview Presbyterian is seeking a Patient Access Advocate I to support in our Emergency Department. The Patient Access Advocate I-ED provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits. Perform registration functions, including updating of demographics, insurance verification, collection of point of service liabilities and documentation of registration information within the ADT system. Confirm account being registered has accurate information to ensure clean billing. Must possess basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access. Provide the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors. This is a Per Required Need position - Exempt: No Job is based at Presbyterian Hospital Work hours: Varied Days and Hours Ideal Candidate: 6 months experience in healthcare setting or 1 year customer service background. Qualifications High school diploma/GED 6 months experience in healthcare setting or 1 year customer service background. Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start). CHAA, CHAM or other industry equivalent certification preferred Basic understanding of insurance preferred. Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred Requires basic understanding of registration and healthcare. Basic knowledge in Microsoft Office Products. Responsibilities Ability to provide exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes. Ability to manage conflict and appropriately request the help of a supervisor when needed. Implement PROMISE and CARES behaviors in every encounter. Educates patients for whom they speak regarding insurance benefits and liabilities. Ensures accounts are financially cleared at time of service through account review. to alleviate patient concerns over hospital financial mattersEncounter Components: Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to; Obtain/confirm and enter demographic and other financial information, not obtained during pre-registration/financial clearance process, necessary for account completion. Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account. Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. Benefits About Presbyterian Healthcare Services Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits. The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift to earn gift cards and other incentives. As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. Maximum Offer for this position is up to USD $21.19/Hr. Compensation Disclaimer The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

Responsibilities

The Patient Access Advocate I-ED performs primary registration of patient accounts and ensures accurate information for billing. They provide exceptional customer service and assist patients and families during registration interactions.