Patient Access Associate 1 - Inova Cares for Families at Inova

Annandale, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

0.0

Posted On

24 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Counseling, Insurance Verification, Payer Authorizations, Patient Interviewing, Customer Service, Medical Billing Knowledge, Communication Skills, Workflow Improvement, Patient Scheduling, Demographic Documentation

Industry

Hospitals and Health Care

Description

The Patient Access Associate 1 is responsible for financial counseling and insurance verification, and notification to patients and/or guardians of financial responsibility. Identifies and communicates payer authorizations and referral requirements as required. This position is PRN (as needed). Job Responsibilities * Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions. * Selects an appropriate method of communication for audiences and adjusts communication style when needed. * Explains insurance benefits and patient liability by using appropriate communication methods/styles. * Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis. * Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information. * Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants. * Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary. * Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. * May perform additional duties as required. Minimum Qualifications * Experience - 1 year of customer service or 1 year of experience in a medical setting. Or Associates degree in lieu of experience. * Education - High School diploma or equivalent. We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Responsibilities

Responsible for financial counseling, insurance verification, and notifying patients of their financial responsibilities. The role involves coordinating with departments to secure medical and demographic information and assisting patients with payment applications.