Patient Access Associate 1 Physical Therapy Ballston at Inova Health System

Arlington, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Verification, Patient Scheduling, Customer Service, Medical Documentation, Payer Verification Systems, Patient Communication, Workflow Improvement, Financial Counseling

Industry

Hospitals and Health Care

Description

Inova Physical Therapy Ballston is looking for a Patient Access Associate to join our team. This role will be full time, five 8 hours shifts per week, including two closing shifts (10:30am-7:00pm). Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Job Responsiblities: * Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions. * Selects an appropriate method of communication for audiences and adjusts communication style when needed. * Explains insurance benefits and patient liability by using appropriate communication methods/styles. * Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis. * Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information. * Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants. * Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary. * Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. * May perform additional duties as required. Minimum Requirements: * Education: High school diploma or equivalent. * 1 year of customer-service work experience or 1 year of experience in a medical setting. (Associate's degree in lieu of experience) Preferred Qualifications: * 2+ years of customer-service experience. We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Responsibilities

The role involves managing patient access by interviewing patients to secure medical and insurance information and explaining liability and benefits. Additionally, the associate coordinates scheduling changes and assists patients with applications for alternative payment sources.