Patient Access Associate 2 - Medical Records Pediatric Cardiology at Inova

Fairfax, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

0.0

Posted On

24 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Admission, Scheduling, Insurance Verification, Financial Counseling, Medical Records Management, Problem Solving, Active Listening, Customer Complaint Resolution, Payroll Authorization, Referral Management, Bilingual Spanish, Healthcare Revenue Cycle

Industry

Hospitals and Health Care

Description

The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints. This role supports Medical Records for our pediatric cardiology office in Fairfax, VA. This team member Will need to navigate multiple medical records systems as well as working with physicians, outside entities, patients, and internal office staff for children's heart center medical record needs. Job Responsibilities * Expresses sincere concern and empathy when dealing with customer complaints. * Accesses appropriate systems/services to confirm insurance coverage or other means of payment. * Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. * Identifies and communicates payroll authorization and referral requirements to patients. * Explains insurance benefits and patient liability by using appropriate communication methods/styles. * Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary. * Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures. * Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed. * Primary contact for children's heart center medical record needs. * May perform additional duties as assigned. Minimum Requirements Experience - 1 year of healthcare patient access experience, or 1 year of experience in healthcare revenue cycle, or Bachelors degree in lieu of experience. Education - High School diploma or equivalent. Preferred Qualifications Bilingual, Spanish and English. Experience working with medical records systems. We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Responsibilities

The role involves admitting and scheduling patients, conducting insurance verifications, and providing financial counseling for a pediatric cardiology office. The associate serves as the primary contact for medical records needs, coordinating between physicians, patients, and internal staff.