Patient Access Associate-Full-Time at St Croix Health

St. Croix Falls, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Customer Service, Patient Scheduling, Telecommunications, Medical Terminology, Communication Skills, Problem Solving, Time Management, Confidentiality, Insurance Verification

Industry

Medical Practices

Description

Description St. Croix Health is seeking a full-time (1.0FTE) Patient Access Associate to join our team! This position will work Monday – Friday with shifts starting as early as 6am and ending as late as 8pm with a weekend rotation once per month. Job Summary: The Patient Access Associate is responsible for being the first point of contact with patients and their caregivers. This position assists patients with the administrative aspects of gaining access to the medical treatment they need. The Patient Access Associate oversees patient registration, telecommunication systems, and patient scheduling. 1. Patient Registration Greet patients and their caregivers upon arrival Register patient accurately in the database Collect information such as patient details, medical history, billing, and insurance information Records insurance information and updates any other patient information Relays information between patients and other staff members Informs patients and their caregivers on hospital procedures, policies, and protocols 2. Telecommunication Handles all functions in the telecommunications area, daily on call schedule, alarm monitors and ambulance communications and/or works the call center in the clinic. Patient/staff complaints when in telecommunications area Input from other departments on our accuracy 3. Patient Scheduling Schedules patient appointments and procedures as requested by patients, nursing or medical providers. Review of errors that come from the chores when checking appointments * While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. Requirements Education & Licensure: High school graduate or equivalent Associate degree in related field preferred Experience: One year of experience in customer service, patient registration, or another similar role in a healthcare setting Knowledge, Skills & Abilities: Excellent communication and listening skills Excellent customer service skills Ability to deal with difficult people and stressful situations in a professional manner Ability to solve problems, manage time, prioritize tasks Ability to work independently or as a team Possesses a basic understanding of medical terminology and procedures Ability to maintain confidentiality Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. St. Croix Health is an Equal Opportunity Employer. We will ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process. If reasonable accommodations are needed, please contact us at HR@scrmc.org or 800-828-3627 St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values. Mission: To deliver care driven by excellence, guided by heart, and grounded in community. Vision: To be a trusted partner in providing healthcare that is personal and accessible to all, by adapting to meet the needs of our communities, and support lifelong well-being. Values: Integrity. Respect. Compassion. Collaboration Here at St. Croix Health, we offer our employees with a robust benefits package that includes: Health, vision and dental insurance 403b retirement program with employer match Paid time off Short-term disability, long-term disability and life insurance options Education reimbursement Employee assistance program (EAP) Wellbeing incentive program Free parking St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80+ providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play.

Responsibilities

The Patient Access Associate serves as the first point of contact for patients, managing registration, insurance collection, and scheduling. They also handle telecommunications, including ambulance communications and call center functions.